2/10 (非常に不満)
宿泊されたお客様
2021 年 5 月 29 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
BEWARE- Do not stay here, we had a terrible experience. The pictures are deceiving, the furniture is extremely cheap and extremely uncomfortable and the unit had no heat. when I originally booked this property it was listed as a 5 bedroom (which was a lie) it was two, one-bedroom apartments. They have since changed it because I complained to VRBO that it was a fraudulent listing.
We had multiple issues with this property:
1. No communication on how to check in- we had to reach out to the property owner multiple times and wait for her to get to the unit
2. The lock was broken on the only entrance to the unit (sliding glass door). The property owner offered to jam a rock and a stick in it so it couldn’t open, or lock us in and let us out in the morning (obviously this is a safety hazard). We had to leave this unit and go to the second apartment.
3. Both units were freezing. There is no heating in either unit, they just have space heaters. When I booked the listing it said that there was a fireplace, in actuality it was a space heater that was shaped like a fireplace. It did not heat up the rooms at all. We were still wearing boots and jackets inside after an hour.
4. The second unit wasn’t cleaned at all, there were dead bugs in corners and on the ceiling.
5. The TV was broken and wouldn’t turn on. When we communicated this to the property owner she responded, “What, did you travel here to watch TV”
We left after a couple hours to drive home. This stay was awful.
宿泊されたお客様
2020 年 12 月に 2 泊滞在
