6/10 (普通)
Gina G.
2024 年 5 月 31 日
良かった点 : 清潔度、ロケーション
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
Beautiful property, difficult check-in and poor troubleshooting
This is a beautiful location and property, but unfortunately I had a bad check-in experience and the host seemed very unwilling to solve problems.
I was told the precise address to put in my Uber, which was different from the address listed. I couldn't put the address the host recommended because I only have an English keyboard on my phone and it didn't come up. Thinking it wasn't a big deal and I could just use the actual address, I booked an Uber, with my heavy suitcases in tow. Turns out the property is on a cobblestone hill and cars actually can't go past a certain point. So I had to get out with all my luggage when the car couldn't go any further and was left wandering around, lugging an enormous suitcase up cobblestone steps. When I rang the host her response was that "everyone else could find the property from her videos just fine" ie I was the problem. I had to rely on the kindness of a lovely local lady walking her dog who could speak French while we video called the host. Even this lady struggled with the directions, and she was a native French speaker! Finally we find the place and I lug my suitcase up a flight of stairs. Its 8pm on a Friday by this point. Worst part - there was no toilet paper! All the supermarkets were closed and I had no way to get more and when I told the host I just got an "I'm sorry". I should have had a discount for having to buy it myself and the rouble. Also the Wi-Fi didn't work and I had to use my SIM.
Gina G.
2024 年 5 月に 6 泊滞在
