Our group of 8 traveled for a girls weekend, and were excited to stay at this beautiful property as advertised. The communication with the host was satisfactory and the check in process was smooth prior to our arrival.Upon arrival, the interior of the property offered what our group desired for our trip. However, we ventured outside and noticed very unkept and worn, rusted patio furniture around the pool. Absolutely unacceptable. While getting room arrangements settled, we were unable to locate a futon bed that was advertised on the listing. When I notified the owner, he stated that they didnt have a futon bed, and when I screen shot the original listing, he acknowledged that it had been there from 6 years ago and then deleted it from the VRBO listing. He then offered me an air mattress...So, here we are, short one bed. Ok. For the inconvenience, he offers to heat up the spa to 104 degrees, on days where the temperature was 80. Not a service we wanted.Despite concerns, we enjoyed our 3 days together, but upon checkout, I sent a detailed note with pictures (also dirty shower curtains/comforters), asking for a partial refund for conditions and false ad. Owner asks if I'm crazy and flat out refuses dialogue and refund. The worst level of customer service I have experience, especially for a reasonable request. I am extremely disappointed and would not recommend. 8k, 3 night stay in a property with disgusting conditions. I have receipts.