Check in was scheduled at 4pm on July 17th and I was confirmed to stay until July 19. When I arrived at the rental house at 4:20pm on July 17th, I found out that the house was occupied and there was no availability until possibly the 20th, but no guarantee. I clarified my confirmation and shared it with the lady who lived across the street, who was managing the prodperty and she said she was told I was not arriving until the 20th. She was not helpful. She got on the phone and was talking to the home owner who was not available or helpful to me at all. I asked for a full refund to use for a local hotel but found no room availabilities, so I had to return home, I barely made it back across the border before they closed. I have not received my refund and I would not ever recommend this VRBO. Still waiting for a refund or a call back.