PRD 2495 Ponderosa Country Haus

Thank you for the great review! I'm so glad you enjoyed your stay at this beautiful property and the wonderful river access! Come see us again soon! Thanks, NBE

Emily, Thank you so much for the fantastic review! We are so glad to hear you and your guests enjoyed your stay at this wonderful property! We hope to have the chance to host you again in the near future. Thanks, NBE

Thank you for the 5 star review! I'm so glad you enjoyed this wonderful home! Come see us again soon! Thanks, NBE

Thank you for taking the time to review this lovely home! We are so thrilled you had a 5 star stay. We look forward to seeing you on your next visit to beautiful New Braunfels! Thanks NBE

Ashley, Thank you so much for the amazing 5 star review! We're thrilled to hear that check-in was smooth and that the home was a great fit for your family. It’s always fun to hear how guests make the space their own—sounds like the bunk room was a hit! We're glad you found the kitchen well-equipped and enjoyed the river access during your stay. We’d love to welcome you and your family back anytime! Thanks, NBE

Thank you for the great review! I'm so glad you enjoyed your stay at this wonderful home. We hope to host you again in the future! Thanks, NBE

Kristen, We are so sorry about the AC issues you encountered during your stay. These things do happen unfortunately but we are so glad we were able to get it fixed for you and your guests. We hope to host you again in the near future! Thanks, NBE

Hello Erika! Thank you for the outstanding 5 star review! We are so happy to hear you enjoyed this beautiful property and appreciate all of your positive feedback. See you next time! Thanks NBE

Michael, As stated in our welcome letter and contactless email, we do not provide any perishables such as any and all spices, coffee, laundry soap, dryer sheets, wood for the fire pit, lighter fluid, and lighters. We do give out a starter pack of amenities to hold you through until you can make it to the store. There is a full sized dish washer for your convenience so our guests don't have to wash the dishes by hand. So we apologize as we did not see a need for the dish drainer. We will keep that in mind. Pertaining to the oven, we were not aware of the issue. It could have been something as simple as a breaker trip. If you would have given us a call we would have been more than happy to send maintenance over to get that fixed. If we are not made aware of an issue we are unable to get the issue fixed. The same applies to the light issue you had as well. As far as your complaint about the laundry, it is not stated in our list of amenities that a laundry basket is supplied. When it comes to our propane tanks, we do state that we do not provide a full propane tank, if the propane tank is low you are more than welcome to get it filled at your nearest convenient store. As almost all convenient stores have Blue Rhino exchange stations. We do not provide cleaning supplies as you did pay a cleaning fee that service is taken care of after your departure. This unit does provide cable, however there are limited channels so we apologize for that. We apologize your mother had an accident, however there is nothing we can do about the drive way set up as we do just manage the home itself. In our listing, the pictures and descriptions are a very accurate description of the home and property. I apologize if you did not like the set up. We do manage over 130 properties in the area, perhaps there is something better to suit your needs? We strive to always provide a 5 star experience, and apologize that yours has fallen short. We hope that you will give us another chance in the future. Thanks, NBE