The upstairs neighbor has a new puppy … he’s adorable and noisy.
The upstairs neighbor also smokes, and his smoke permeates throughout the building.
The guest bath has a water leak, and there is mold on the walls & inside the vanity cabinet.
The dish disposal was not working when we arrived, but I fixed it.
The water is from a well system, and the condo smelled like rotten eggs for about 24 hours after our initial showers.
The shower head in the guest bath was heavily mildewed, and my wife cleaned it before we used it.
We never received the amenity card application, though it was promised; the card allows guests to access golf, the fitness & equestrian centers, and the beach club … fortunately, because we are in the process of relocating to Seabrook, we had our own cards.
Despite all that, our family was having a wonderful vacation … UNTIL … my wife requested an extension of our stay from the owner. My wife accidentally selected the incorrect dates for the extension on the VRBO calendar, and, rather than simply change the dates, the owner cancelled the entire reservation and insisted we vacate the premises within two hours … UNLESS … we RE-paid for the reservation she cancelled & has yet to refund! To VRBO’s credit, they followed up, promised a refund - to us & our financial institution -, and assisted us in filing a formal complaint against this owner … we’re still waiting for our money though. Our bank’s fraud department is also investigating the incident, as we
were charged, evicted after paying, promised a refund, did not receive the refund, and we were asked to re-pay before a refund was even initiated.
Additionally, because we had to vacate so quickly, we cancelled our golf & equestrian appointments w/out 24 hrs. notice … which cost us hundreds of dollars!
The owner is all DRAMA, and she excels at bullying. My wife communicated with her multiple times, and each time she accused my wife of “stealing her livelihood;” ironically, it is she, the owner, who owes us money … or VRBO does on her behalf! I’ve never given a bad review to any owner, but, my wife is currently undergoing treatment for breast cancer and this experience caused her, and my entire family, enormous grief!