2/10 (非常に不満)
Jessyka C.
2025 年 1 月 10 日
良かった点 : チェックイン、ロケーション、掲載情報の正確さ
気になった点 : 清潔度、コミュニケーション
Unacceptable Communication
We checked in to a room that had not been made yet. Dishes, dirty bathrooms and unmade beds along with floors that were unswept etc. when calling the Vacasa company, I reported the conditions to them and they said they would have contact with the local property manager. A cleaning crew did show up an hour later however the cleaning process for the entire unit somehow took them only 40 minutes while my children and I waited outside. There was a hot water issue day after day after day without any hot water and I was unable to shower my younger children as cold water showers did not work for them. I contacted the company multiple times they contacted the property manager who eventually contacted me directly. At first our conversations were cordial then they became rather snarky and unprofessional on the third day of missing hot water. I’ve been waiting to hear back from the management company to no avail. The only blessing to this property is it’s proximity to the ski hill and being ski on ski off was definitely part of the location. As for dealing with this management company, buyer beware and stay far away. I prefer to deal with people as property managers as opposed to companies, such as this.
Jessyka C.
2024 年 12 月に 3 泊滞在
