6/10 (普通)
Tanya G.
2023年4月10日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション
Plumbing sucks
I arrived at 10 pm. The following day was on the phone because a key fob was not working. I was instructed to go to the management office in the building. Fob was dead and would need to be replaced entirely. No biggy but that took about 40 min, and only because my contact Dariana took that long to call and approve the Fob because there was a $50 fee. No biggy, but why have me wait in the tiny office if you weren't going to call. I was there so long lady at the desk said I will call her because Im sure you want to leave. After that was done, we went up to take a shower. My husband flushed the toilet after urinating, and the sewage was backing into the shower(food, hair, toilet tissue, human waste).
I called Dariana again, and she proceeded to insinuate that my family had done something wrong. First question after I respectfully explain the issue "Where are you throwing the toilet paper!? You were clearly instructed not to flush the toilet paper," I reply. I was never told that. She goes on and on about me reading the check-in directions. After about ten minutes of being reprimanded, she tells me she will make a few calls and get back to me. 45 min later, still nothing, so I reach out. She informed me a plumber would come, but she had no idea what time he would arrive. " He will be there sometime today. Just go about your day," I kinda snap and tell her this isn't fair to my family. We want and need to shower. Again she insists it's our fault after being accused of clogging the plumbing in an apt. I had only been in for less the 12 hours and 8 of those hours we slept. I tell her I would gladly rent a hotel, but you will have to refund me. She tell me that was fine but to call the owner if I except a refund. I contact the owner at this point, I'm in tears. I will say her response was different from the First Lady I spoke to. I explained nothing states you can't flush the toilet paper down the toliet, and even if it did (which it didn't) we had only been there 12 hours. She confirms it's not in the instruction (of coarse not I would not have rented it if it did). No one ever apologized or even offered to us cleaning product to clean the sewage cesspool I had in the shower. We won't get into the smell which took a day to clear even with windows open and lysol spray.
Tanya G.
2023 年 4 月に 6 泊滞在
