美しい6BR / 5BATHコンドミニアム-家族/ Lgグループに最適-睡眠20

Thanks for taking the time to write a review and I’m sorry that your stay wasn’t more relaxing. Many people like being centrally located because of the easy access to the beach, shops, restaurants, amusement park and other attractions but with that comes a certain amount of noise. The water features of this property are what attracts many families and they prefer to have the kiddee splash zone operating all day for their children to enjoy. It is shut off from 10pm to 9am. We manage individual units but not the resort itself and all guests are provided with the contact information for the building manager who would be able to address any concerns about other guests if contacted. There is also an evening attendant on-site at the property and no issues were reported having to do with drugs or alleged dealing which would not have been tolerated. In addition to the building manager we have our own property manager who would have been happy to address any issues inside the unit had they been contacted. Every owner in this complex as well as many others close to the beach have heard about feet getting black when walking barefooted. The floors are mopped after each guest however with up to 20 sets of shoes walking in and out of the condo several times a day, they won’t stay clean for long -- sand and dirt will be tracked into the unit not only from the beach but also the garage, stairs and walkway outside the unit. This condo has 8 beds and 2 queen sleeper sofas for which linens are provided. The charge for this is clearly marked on the details prior to booking. We appreciate having you as a guest, however from your comments it appears that a property further away from the beach might have been a better choice for you.

Thank you for taking the time to write this review and I’m sorry the condo did not meet your expectations. We will continue to stress the importance of cleaning to our contractors and we’re happy to learn they did come out to redo the floors. Keeping floors clean in this resort is particularly difficult because of the large number of guests they accommodate. Your unit sleeps 20 people and I’m sure you can understand how quickly 20 sets of feet can track in sand/dirt from the parking garage and exposed walkways. Glad to hear that the bathrooms were clean and suspect that the material you saw between the tiles was not dirt or sand but rather loose grouting. We’ll take care of this the first chance we have this off season. Being this close to the beach unfortunately sand will make its way everywhere. The water in the pool is filtered and the surface sediment cleaned on a routine basis. Two days after your check in our managers sent a screen shot of the entry door handle cover plate that had become loose. This cover simply snaps back into place and is not connected to the electronic deadbolt lock nor in any way presents a safety concern. A separate service call was made to reattach and was likely not considered an urgent matter. No other issue related to the lock was reported or showed on the electronic log. Future guests should know that if the electronic deadbolt does fail there are backup keys kept in a separate lockbox. As owners and managers we take pride in our responsiveness as does our cleaning service. The only contact we received directly from you or a family member was on check in day – no other messages beyond that date. We appreciate your understanding of the difficulty of keeping workers these past several months due to Covid. We do our best to make every guest experience a positive one and are very sorry we fell short on this one.