My rental was from Tuesday 8/31 - Saturday 9/4. On Wednesday, I emailed the owner, Maggie Quinlan, that my shower sliding door had thick black mold buildup and sent pictures. As I was showering, the mold was rinsing into my shower. In Maggie's response, she told me to contact her cleaning company with further issues, so I did and copied Maggie on the email with more pictures of other concerns. The owner of her contracted cleaning company, Glenn Autry of Majesty Maids was extremely rude, unprofessional, and disrespectful... "Have a great week, we were going to come back out. A total reclean is not an option. At this point, I wish you well and maybe enjoy Myrtle Beach." Maggie did contact someone from a different company, Turn Key. However, I'm renting from the owner of the unit, not the owner of the cleaning company.
1. Mold is a health & safety concern.
2. I paid a cleaning fee and the unit was not clean.
3. Maggie passively handled the situation; not addressing the rudeness, disrespect, or unprofessionalism of her contracted cleaning company... or even apologizing.
4. I was over the vacation at this point; seems Maggie is in this business for the money and not to ensure her guests are at least happy with the unit and her customer service.
5. Maggie stated her unit has been "booked solid all season since March," this was a "challenging year for the cleaning company with very few workers," "condos are seeing a significant amount of wear and tear," there will be a "deep clean in the fall." How does this response supposed to make me and my family feel paying to rent a unit (including a cleaning fee) where the owner admits to shortcuts due to quick turn-arounds for the next guests. This treatment from Maggie and Glenn Autry of Majesty Maids is unacceptable! You must practice thorough cleanliness for each rental, especially with COVID still very relevant. Excuses are not an option!