My stay at the cottage in Silverlake got off to a bumpy start--it turned out that we had been sent access instructions for the wrong unit (there are several rentals on the property). It was nearly midnight when we checked in, and we went into a larger upstairs unit, rather than the cottage, to find that it hadn't been cleaned. I texted Tim and he responded immediately, despite the late hour. I sent him pictures, but given how late it was, neither of us noticed that it was the wrong unit until the next morning. But Tim told us where to find clean sheets and offered to refund one night's stay. The next morning I talked with him again and we sorted out what had happened; we then moved downstairs to the cottage for the second night of our stay. Tim was gracious, helpful, and responsive throughout, and I can now say that both units are very nice and comfortable, and the Silverlake location is great. We also really appreciated the thoughtful touches--Keurig coffee makers with instructions posted to them, soap and bath products in the bathrooms, comfortable bedding, and well stocked kitchens. I would definitely stay there again, and now I know about a nice two-bedroom unit up the stairs that would be a great option for a larger group.