Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I've been coming to the resort with family 25+ years. This year the airline changed our flight to very early in the morning. We arrived earlier than expected with our luggage. 3 teens, and $700 worth of perishable food. The bellhops (who were awesome) loaded our bags and food onto their cart for transport to the unit. We arrived at 2 PM and check in is at 3 PM. The room was listed as ready on their information sheet they use with housekeeping. The nice young lady at reception was ready to help and told us the room was in fact clean. But Melissa, hollering from her back office, would not allow us in the unit before 3 PM, not even to put our food in the refrigerator. She made no attempt to help us whatsoever. Our food just sat on the bellhop cart in 100degree Florida heat. I understand the 3 PM check in rule, but this is a resort, not a Holiday Inn. In the hospitality industry, every attempt should be made to help out the guest with any and all issues. Melissa did not. I pleaded with her to no avail. Fortunately, the bellhop staff defied her and took all of our things to the unit anyway. Overall, we won't be returning. Jamie and Melissa (a different Melissa) at Coconuts are always great. The bellhops saved the day. But Melissa at reception needs to seek out a different profession, as she is not cut out for hospitality. This never happened in the old days. I think more care is given to owners than guests. As one owner explained, she would not be able to afford to own in the resort if it wasn't for the guests renting her unit when she was not there. We felt like we were intruders, not guests. We were very sad to be treated this way by Melissa at reception, especially after being guests for so many years. On a side note, our unit was dated and in need of repair. There were little bugs or mites in the kitchen and the largest cockroach I'd ever seen in the bathroom closest to the kitchen. I didn't even bother to discuss this with the front desk for obvious reasons.