ポイプショアーズ406A、ポイプ、A / Cで最高の景色を望むオーシャンフロントのペントハウス

Thank you! We will share your comments with our manager who is very conscientious, and helpful, and takes good care of us and our guests. We are lucky to have her! Please come back and visit us again.

Apologies for the door lock failure. The salt air wins out way too many times-and never is convenient nor predictable. Unfortunately we were never informed of the issue, and this review was the first we heard of it. We directed our office to refund the late fee charge, and the lock has now been replaced. We hope you will give us another chance some time.

We are sorry to learn our unit did not meet this guest's expectations, and this review has been forwarded to the property manager. It had been discovered at that time the jacuzzi tub was leaking a lot of water into a bedroom of the unit below us. Unfortunately, the access to the pipes is through the ceiling of the unit below. The only quick solution was to put the jacuzzi out of service until repairs could be scheduled. Due to Covid, the majority of island repair services, carpenters, electricians, plumbers etc., could not survive and most closed down, and many left the island and this situation has not improved much since then. Now the supply does not remotely equal the demand. It now is very difficult to get any repair or service on anything timely- they all have a very long backlog of work requests and orders. In addition, the unit below is heavily booked well into the future, so we also have to wait until they have an open period for us to access our repair through their ceiling. These type of issues are never predictable, and always inconvenient. Regarding comments about cleanliness and burnt out lights, this will be taken up with the manager, as this is unusual and we normally are complimented on the cleanliness, etc. of the unit. Twice a year the unit is deep cleaned, and this is done during low seasons in order to have upholstery and carpeting steam cleaned at that time and has a couple of days to dry. So that is coming up in a couple of months.

We are happy to hear you enjoyed your stay at our property. Since we maintain a very well equipped kitchen-and that remark has been made in several reviews - I am guessing that the comment "better kitchen amenities" is referring to items such as herbs, spices, and even perhaps condiments. Unfortunately we are not permitted to leave any foods in the unit. When a guest departs our housekeepers are directed to remove everything left behind in the kitchen. Our staff is allowed to take what they would like and the rest is donated to a local Food Bank. We suggest to our incoming guests that they pack a small amount of spices they enjoy using into small baggies and bring them along. We hope you will visit us again.

We are so glad you had an enjoyable stay, and that you had box seats to view from our lanai not only all the marine life, but also the great New Years Eve fireworks show. Your son must be really tall! On your next visit I would suggest that he pull out the trundle under the day bed and elevate it to the same height as the day bed. Then he would have had a big double bed. Thank you again for choosing our property for your holiday vacation.

It is disappointing to learn our unit did not meet this person's expectations. We make every effort to provide a clean, comfortable, spacious, and well-equipped and welcoming "beach vacation rental" for our guests, and we have attempted in our VRBO listing to provide a clear idea of the appearance and contents of our unit. We normally receive 5 star reviews and many compliments. Some of the remarks in this review need to be addressed. Two days prior to the arrival of this guest all the carpets and upholstery were professionally steam-cleaned, so we take issue with the filthy, grungy, bad odor comments. The beds are not old and perhaps the quilted mattress pads felt "lumpy." The refrigerator is a normal side by side and does have an ice maker. The new range has been installed. We participate in the rental program of our property management company. In this way we, and our guests, have the use of their office staff, housekeepers, and maintenance personnel. They provide all the bathroom, bedroom, and kitchen linens and supplies to the unit. Additional towels may be obtained by request to the office. Pre-Covid, the units were serviced every other day, but unfortunately housekeepers presently are not allowed to enter if the unit is occupied This unit was designed to not have window and door coverings. Many of the photos in our VRBO listing include accurate and current views of our windows and doors, and it can be seen that there are no window coverings. Our listing also includes current photos of the furnishings. For future guests viewing our listing, and are considering booking with us, if trendy, designer furnishings and state of the art appliances are a priority over our amazing location and spectacular views, we will not be a good match. There are now some very high end properties on Kauai from which to choose that would better meet those requirements although they would not have the prime location of our property, as well as demanding a higher nightly rate.