Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Ellie, the head of guest services, verbatim said in an email she sent me, “we wish that you never stayed with us”. As not only a guest but a professional in the hospitality and services industry, I am APPALLED and disturbed to have paid as much as I did to have such condescending, patronizing behavior from the head of guest services herself. If you can find ANYWHERE else to stay, do it. The entire weekend was such a headache, I received six calls from Ellie in the matter of 10 minutes, she was extremely rude both on the phone and in person, and threatened to charge my card on file for “wasting the housekeepers time” though she started cleaning at the time of checkout. I used to live in Savannah, I am extremely accustomed to southern living, hospitality, the whole nine yards. We had an amazing time, the house was beautiful but this experience with the service completely tarnished our trip and the reputation of “luxury southern living”. Y’all, no property is worth the experience I went through with these owners.