River Hill Ranch, Pet friendly, Fireplace

Thank you for taking the time to share your feedback. We’re glad to hear you found the home beautiful and enjoyed the scenery, though we’re truly sorry that other aspects of your stay were so frustrating. Regarding the road, it is a farm-to-ranch dirt road. Unfortunately, despite the homeowners’ best efforts to maintain it, rainfall and seasonal weather conditions can quickly return it to its original state. We understand how challenging that can be and regret the inconvenience it caused during your visit. We’re also very sorry for the experience you had with the neighboring property. That situation was not acceptable, and we apologize that you were treated that way. Our team did our best to mediate at the time and also contacted the sheriff ourselves to help address the situation. The homeowners will be discussing this concern directly with the neighbors to help prevent anything similar in the future. Due to the inconvenience you experienced, a partial refund was issued. We truly appreciate you sharing this feedback, as it helps us and the homeowners continue to address and improve these situations moving forward.

Hi Patricia, we hope you enjoyed your overall stay! Please know we have provide housekeeping feedback in regards to sponges and kitchen towels. This is something we do provide. We have also had pest control go out to spray the house for ants, this has been taken care of. We apologize if any ants got into your kids suitcase. We hope to have you visit again, thank you!