Carmel, Steps from Beach!

Thank you for sharing this feedback. Our home is located in a quiet, secluded Carmel neighborhood close to town, and many guests appreciate the peaceful setting and proximity to the beach. We understand how disruptive a prolonged regional power outage can be. We were consistently communicating throughout the outage, offered sincere apologies, and did everything reasonably possible to assist during an unforeseen utility failure outside of our control. Only one nearby rental does have a generator, and we understand the noise during the outage was frustrating for you. The other surrounding homes are primarily owner occupied and not frequent rentals. Unfortunately, during a regional outage there are limits to what can be resolved in real time, and we regret that this impacted the stay. The fireplace is fully functional and does provide heat, and its use is now more clearly described in the listing. Please note that Vrbo’s taxes, fees, and refund policies are set by the platform and local regulations, not by individual homeowners, and apply regardless of early departure due to circumstances such as regional outages. Even so, we gave a large refund. This home is a great fit for many guests seeking tranquility and nature, though it may not suit every preference. We appreciate the many positive reviews from guests who have enjoyed memorable stays here and sincerely apologize again that this experience fell short due to circumstances beyond our control.