2/10 (非常に不満)
Dan B.
2025 年 10 月 11 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Check in was supposed to be at 3pm. We did a drive by at 2pm to see the area. We were not thrilled. We noticed the front door to the unit was wide open, so we assumed it was being cleaned. We and picked up our son and came back around 4:15. The front gate and door to the unit were still wide open. It was a busy area with an active construction site next door. We walked in and found the place a mess. Garbage on the living room floor and in kitchen. Unmade slept in bed at main level. No sign of anyone around. We felt unsafe not sure what was going on or who could have been in and out of the place over the last few hours. We messaged the host and told him the conditions and that we felt unsafe and would not be staying there. We requested a full refund. Half hour later we were told he had video of the clean and sanitized unit. There is no way. We ended up paying for a hotel for the weekend. The rest of the weekend all I got were auto generated messages from the host hoping we were enjoying our stay. I would reply that we did not stay and that we requested a full refund. The pics on the listing are not representative of what we saw. I have only ever left 5-star reviews in the past at all the other VRBO places we have stayed. If I could leave 0 stars for this one, I would. I did not get any refund from the host and I am trying to get something from VRBO, but not having any luck. Photos below were took when we went to check in. No door code needed since it was wide open.
Dan B.
2025 年 10 月に 2 泊滞在
