4/10 (不満)
Steve H.
2025 年 5 月 12 日
良かった点 : チェックイン、コミュニケーション、ロケーション
気になった点 : 清潔度
Good location but in run down condition.
The unit was in an easy to find location. Our unit was upstairs in the house.It is an older home, so the floors and walls have old charm. However, there is very little insulation for sound, which is unfortunate since there is a very active late night club next door, which means there are loud music and people outside until very early hours. This must be expected because they even provided earplugs on the nightstands.After first entering the unit, we were greeted by a very stained and harsh looking carpet in the living room area. I let the owner know immediately. I received an apology and explanation, but no offer of a cost reduction. No repair either.A day later I let the owner know the toilet needed attention since the internal mechanism is not closing, causing the water to run constantly, which would likely cost them a high water bill. Being a host myself I let them know it needed a replacement flapper. Nothing happened. No repair.Through the 5 night stay we noticed a foul odor in the shower and the tub was not draining. Finally, my wife investigated and found a disgusting amount of hair and gunk in the drain. I doubt it has ever been cleaned. It’s clean now! I let the owner know. This time no response at all.I notified VRBO but they said they would not help at all.So, we had a 5 night stay in a loud and dirty unit for over 2,200 and no recognition or offer of refund at any level. This was a VERY disappointing experience, from both the owner and VRBO.
Steve H.
2025 年 5 月に 5 泊滞在
