2/10 (非常に不満)
Kimberly H.
2023 年 11 月 2 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Disgusting property, unprofessional host
Thank GOD we only had to stay here one night! Will NEVER stay here again. Host communicated off-platform via email (not VRBO) and sent multiple conflicting communications, including 2 separate door codes as well as a request for a review prior to our arrival. We requested an early check-in, and the host tried to force us to pay an additional $50, so we had to adjust our plans and arrive much later than planned for our overnight. (We had already paid a high nightly rate for the one night we stayed). The host had until 9pm (when we arrived) to get this unit guest-ready, and it was an epic failure. Upon entry, there was hair all over the shower, nasty/stained rag that was dirty and hanging on the towel rack, no handsoap in the bathroom or anywhere on the premises. To make matters worse, the temperature inside was only 53° upon arrival. We contacted the host to ask how to switch their heat pumps from "A/C only" to "heat" (it was 29° outside), and let him know about the lack of cleanliness. Instead of helping or even apologizing, the host said I had a superiority complex. This was so awful. Antiquated bathroom, original from the 1970s with paint slapped over it. Shower head is set and stationary at 5' 2" - if you are taller than that, you won't be able to shower at this property without risking injury. DO NOT STAY AT THIS PROPERTY. It should be removed from this platform.
Kimberly H.
2023 年 10 月に 1 泊滞在
