2/10 (非常に不満)
Kenneth A.
2025 年 10 月 23 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Not as advertised - photos are deceptive and the unit itself was not fit for tenants. It smelled strongly of mildew and chemicals, had multiple faulty (not working) electrical outlets, the wifi was not connected or active, the master closet was filthy, had a broom and dustpan full of dirt, along with various other items crammed in. When I pulled out the ironing board, it too was filthy (see photos). Also, the furniture isn't even the same as shown in the photos (rug and couch are shabby and different colors).Host had me check circuit breakers and reset wifi (none of which worked). After a couple hours of back and forth, I finally opted to rebook at another hotel as I was in town for a conference. Instead of trying to fix these issues, the host refused to offer a refund, and insisted that I had not communicated properly (I have record of texts and vrbo messages to verify that I did). Whats more is that this particular host is set up in a way that they can advertise on VRBO, but then they charge you for the rental via separate billing site, thereby removing protections from VRBO when seeking a refund, and allowing the host to make the decision for a refund at their complete discretion. This felt like a complete scam and I will likely not use VRBO in the future as they too were unhelpful in resolving the refund. Other reviews for this site are accurate in that the unit is a quad (not mentioned in the listing), and it was very confusing trying to get in. Renter beware!
Kenneth A.
2025 年 8 月に 2 泊滞在
