Kathleen was a pleasure to deal with and was very responsive and everything she claimed regarding the Ritz was more than true!
The Ritz is truly fabulous. Vacationed with the family for a week during July 4th and we all absolutely loved it. All 3 bedrooms are very spacious, with 2 of them being Masters. The kitchen has everything you need, the laundry room with full size washer and dryer is a must have, especially with 4 kids, as well as the daily maid service. The shuttle service is unbelievable, whenever we needed to go somewhere, there was a shuttle available to take us and when we needed to get picked up, never waited more than 5-7 minutes. Even on July 4th after the fireworks, the shuttle picked us up 5 minutes after we called from Vail Village.
Kids loved the pool area with the 2 hot tubs and right behind the property is the creek and the paved walkway that leads right to the gondola in Lionshead, and its only about a 5 minute walk.
The concierge was extremely knowledgeable and helped us decide on the right excursions for my family. 5 stars all the way around.