We booked this trip in January and received the information at that time. We had 3 trips between the the time we booked this trip and the time we actually went on this trip. We received the check-in information with all of the other information in January. By the time July came, we forgot. At the airport in Florida, I sent a message asking about the process and received, "as per the documents sent to you. . . I will resend the documents you misplaced." Not the warm fuzzy vibe we have come to expect from Vrbo, but a very quick response.
The property appears clean; however, sticky dishes were put away and we had to wash everything prior to use. The dishwasher is not effective. Netflix, Disney, and other apps are not included. Both bedrooms have DVD players that do not work. The outside of the refrigerator is rusty, wallpaper is peeling off the walls, paint is peeling off the ceiling, and some of the furniture has been well used.
All of these shortcomings can be overlooked, but we gave this property 3 stars because of the mattress in the primary bedroom. It is the worst bed. We had difficulty falling asleep, staying asleep, and both developed back pain that continued following our trip.