ガルフフロント〜1ベッドルーム〜6人まで寝ます！ イーストビーチでかわいいユニット！ 今予約する！

Monica, We are so glad you had an amazing stay! Thank you for the excellent review. We hope you will come be our guest again soon. Be sure to mention the "loyal guest discount" that will now be applied to all future bookings you make with us. Sincerely, Luna Beach Properties, LLC

We are terribly sorry for your issue at arrival with the information regarding the lockbox. We researched your issue and found that the arrival information DID have a typo in 1 location of the information but had you read a little further, it explains the exact location of the lockbox and the code to retrieve the key. This issue has been corrected to help all future guests know exactly what to do at arrival. All of our contact information is also included on all documentation that was emailed to you from our office and had you called or communicated with us directly, we would've been happy to assist you with the location of the lockbox and all other issues you mentioned. The loud noise and disturbance that you received from other guests should've been reported to us as well as the police, so that you could've enjoyed your stay to the fullest. We hate you feel you had no other option but to just deal with it on your own as we would've been happy to assist with all of these issues with a simple phone call or text communication to our office. We do hope you will decide to give us and this great property another try by coming to be our guest again soon. Thank you! Sincerely, Luna Beach Properties, LLC

Lindsay, Thank you so much for your 5 star review. We hope you will come be our guest again soon! Sincerely, Luna Beach Properties, LLC

John, Thank you so much for your 5 star review! We are so glad that you enjoyed your stay and hope you can return again real soon. Sincerely, Luna Beach Properties, LLC

Dallas, Thank you for your excellent rating and review of your stay with us in this great property. We are so happy to know you had a 5 star experience even though there were elevator issues during your time here. Issues such as elevators are completely beyond our control, however we do the best we can once the issue is reported to us, to get a technician on site to have the issues corrected and remedied quickly. We hope you will come be our guest again soon to take advantage of the discount we offer all of our loyal, returning guests. Sincerely, Luna Beach Properties, LLC

Carrie, Thank you for your great review! We hope you can return and be our guest again soon. Sincerely, Luna Beach Properties, LLC

Carter, Thank you so much for taking the time to give us such a great rating!!! We are so glad you enjoyed your stay and are hoping you can come for a return visit real soon. Sincerely, Luna Beach Properties, LLC

Debra, Thank you so much for your excellent, 5 star review! We are so glad you found this unit to be just as promised! We look forward to you returning to be our guest again soon. Be sure to mention you stayed with us before so we can apply a loyal guest discount to your bookings. Sincerely, Luna Beach Properties, LLC

Stacy, Thank you for your awesome rating despite the issues mentioned regarding the beds. We would agree the built in bunks located in this unit are traditionally more suited for smaller individuals and are perfect for children. We hope you will come be our guest again soon to take advantage of the discount we offer all our loyal, returning guests. Sincerely, Luna Beach Properties, LLC

Amberly, Thank you so much for giving us and this unit such a rave review! We are glad you enjoyed your stay and are already planning your next trip. Be sure to mention being a previous guest so we can apply your returning guest discount to all future bookings. Sincerely, Luna Beach Properties, LLC

Brandi, Thank you for your excellent review of your stay with us in this great unit. We are so glad you had such an awesome stay, and hope you will come be our guest again soon. We offer all returning guests a discount on all future bookings, so be sure to mention it when securing a property with us in the future. Sincerely, Luna Beach Properties, LLC

Kandeth, Thank you so much for your excellent review of your stay with us in this great property. We appreciate you sharing the details of the experiences you had during your stay with us and hope you can return and be our guest again real soon. Make sure you mention the returning guest discount when booking any property with us. Sincerely, Luna Beach Properties, LLC

Erinn, Thank you so much for your excellent 5 star review of your stay with us in this great property! We hope you can come back and be our guest again soon. Sincerely, Luna Beach Properties, LLC

Janet, Thank you for letting us know with 5/5 stars how much you enjoyed your stay in this great property. We thank you for taking the time to give this property such a great rating and hope you will return to be our guest again soon. Sincerely, Luna Beach Properties, LLC

Brittney, Thank you for your great review of your stay with us at this wonderful property. We are so glad you had an enjoyable stay despite the uncomfortable sofa sleeper. We hate to hear you did not have sheets for it as we would've happily had some delivered had we been made aware during your stay. Be sure to mention being a previous guest when booking with us again as you are now entitled to a discount on all future bookings we manage. Thank you again for the great review! Sincerely, Luna Beach Properties, LLC

Dawn, Thank you for your excellent review and for the incredible details you shared of this great property. We are so glad you had such an enjoyable stay and look forward to you returning to be our guest again soon. Sincerely, Luna Beach Properties, LLC

Lisa, Thank you for bringing this matter to our attention. We have a new unit ordered and it will be installed on Wednesday, October 11th. We are so glad you did not allow this minor issue to prohibit you from an enjoyable stay. We hope you will come be our guest again soon to take advantage of the discount we offer all returning guests. Sincerely, Luna Beach Properties, LLC

Julie, Thank you for informing us of the issues you experienced during your stay in this property. Since Hurricane Sally blew through our area we have been working to get things back to some sort of normalcy. The issue with the door is one thing the property manager has been working to resolve and they actually thought they had it fixed until we got your review. I will be bringing this matter to their attention again since it is an issue the association will have to handle. As for the sheets, we would've like to know this issue right away and would've gladly sent housekeeping to correct the issue with your sheets. Please know this is a matter we do not take lightly and will be handling this issue with our housekeeping staff. We do hope that despite these issues, that you were able to have an enjoyable stay and that you will consider returning to be our guest again soon. Sincerely, Luna Beach Properties, LLC

Mike, We are very saddened by your poor review of your stay with us in this great unit. We are terribly sorry for the condition of the table and the glasses and wish you would've allowed us the opportunity to assist with these issues. Although these items should've been addressed prior to your arrival, we would've happily made arrangements for housekeeping to get these items handled quickly for you. We are so glad to know your overall stay went well and you enjoyed some items about this property. We do manage several units along the coast so we hope you will at least give another property we manage a try in the future. Be sure to mention the returning guest discount that we will apply to all of your future bookings you make with us. Sincerely, Luna Beach Properties, LLC Sincerely, Luna Beach Properties, LLC

Stephanie, This unit is currently undergoing some renovations. Be on the lookout for some new photos by the fall. We are so glad that despite the items mentioned in your great review that you were able to have an enjoyable girls trip. We hope you will come be our guest again soon! Sincerely, Luna Beach Properties, LLC

Ashley, We thank you for the excellent review despite the issues you had with the shower head and the TV remote. We could've sent maintenance to the rescue had we known while you were here. Next time please contact us for these minor issues so we can make your stay more enjoyable. We look forward to you coming back soon to be our guest again. Sincerely, Luna Beach Properties, LLC

Zachary, We are terribly sorry you had such an awful experience during your stay with us in this great property. We sent out emails to every guest on August 20th, which is when the information was released to us regarding the construction project at this complex. You called our office the day before your arrival stating that you had just located the email from us in your SPAM folder. We do not feel it was our fault that you did not receive the email until the day before you were set to arrive. In the email, we gave every guest the option to move to another property (if available) and we also offered guests a refund if they chose to cancel. You also informed us that some of the knocks on the door during your stay were from other guests in the building asking you to jump their vehicle as they were experiencing a dead battery in their vehicle. This is something completely out of our control as we did not send them to knock on your door, nor did we tell them to come to your unit. We really are very sorry for the construction frustration that you endured during your stay, however we did our best to alert every guest booked in this property of the situation and were prepared to accommodate each guest accordingly. Sincerely, Luna Beach Properties, LLC

Coty, We are happy to know you had such an enjoyable stay and are terribly sorry about the key situation. We do make sure we cover this information regarding lost keys in the rental confirmation as well as the arrival information we provide to each guest. We hate that you feel like this was a scam but ensure you it is not something we do just to make extra money. We honestly wish we never had to deal with keys and that every lock on every property offered a code. It would make things easier for everyone. We hate you feel that you were scammed but we assure you that was not the case. We hope you can understand this is policy and not a scam for us to collect the amount owed for lost keys. Keep in mind we offer a discount for returning guests and hope you will come be our guest again soon. Sincerely, Luna Beach Properties, LLC