2/10 (非常に不満)
catherine M.
2025 年 9 月 22 日
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
We arrived, exterior covered in spider webs, lots of spiders. Entrance door very hard to open, screen door does not close. Bed were partially made, sheets hanging on floors, in disarray, shower door was broken, temporarily replaced with a plastic curtain, lots of molding at exterior base of shower, not one bed was useable, mattresses very uncomfortable, one mattress was a simple old foam, main bed frame did not even rest on floor, suspended by plastic totes underneath bed, fridge was dirty, yellow milky substance at bottom drawer. Heat/Air conditioning pump did not work properly, it started then kept shutting down. We left cottage to reassess then returned, interior temperature of cottage was warmer than when we left despite having cooling system on. Couch extremely dated very uncomfortable. We reached out to host, zero response. Communication with both VRBO and host impossible on app both on Android phone and computer. We could not get comfortable at all, we did not stay. We contacted both VRBO and host, no response. VRBO did call us and attempted to contact host, no answer. Instructed us to follow-up with host directly, no response. We had to move to another accomodation on short notice, cost us a small fortune to continue with holiday. Never again. This listing should be removed from VRBO site.
catherine M.
2025 年 9 月に 2 泊滞在
