The house is directly facing the main road with a lot of cars, very noisy at night and evening. It is also not easy to make a U-turn, difficulty to find it even during the day. It is far away from every main attractions by foot, must drive, nightmare for family with car.
The property is clean, but old. The bathroom door lock itself up, and we have to call in repairman pry it open.
The owner is non-gracious, assuming you are guilty without common sense. When we check out, the check out lady made a mistake recording the electric meter at the start of our stay, mistaking the first digit 0 as 8, we are told we need to pay $20K for electric!. On the phone, we and the check out couple all believe it is impossible for 5 nights, he insist nothing is impossible, so we have to ask the check out lady to show us the picture of the meter before we check in. Bingo. But no single word of apology from this un-gracious owner so far.
When I reserve this place on Vrbo two month earlier, I did not request for partial payment, I always think I have already paid in full, and ignored consistent junk emails from Vrbo. The day before the trip, I communicated with the owner many times through Vrbo on check in, never realized it was not paid in full until two days later, we are stopped at the gate, received angry call from the owner. My bad, nothing I can say about it. I just wish the owner is on site to avoid this type of miscommunication, or he tells me about it during numerous pre-trip communications and at check in.
The owner says he is in spain, but his phone call numbers are from Florida, not sure why. The guard at gate check us in has to call another person to reach to him, kind of elusive. The house next to us, people have nightly parties, smoking weeds in open
If you go into Cancun, do not venture out of hotel zone with car, we were stopped by two fake cops for running over a red lights, we knew we did not, but hey, this is Mexico, better pay up to save your life. We end up paying the fake cop $200 by credit card. the line on our credit card is "entertainment", not from policy department.
Should have chosen all-inclusive, or you will face unpleasant rip offs everywhere, starting from local rental car company Mexrent
Common working people are generally very nice, but not business owners or landlords.
Will not visit Mexico again.
