8階〜ゼロエントリープール〜アメージングガルフフロントビュー！

Michele, Thank you for the excellent 10/10 rating of your recent stay with us! We look forward to you coming to be our guest again soon to take advantage of the discount we offer our returning guests. Thank you again!!! ~Luna Beach Properties, LLC

Ashlee, Thank you so much for your awesome 10/10 rating and review of your recent stay with us in this great property. We are so happy to know your party of 4 had such a memorable stay and look forward to you coming to stay with us again soon. Be sure to mention the discount we offer all of our loyal, returning guests when securing your future bookings with us. Thank you again for the excellent review! Sincerely, Luna Beach Properties, LLC

Jan, Thank you for your 5 star review of your stay with us in this great property. We are so happy you girls had such an amazing stay and hope you will make it back to be our guest again soon. Be sure to mention the returning guest discount we will apply to all of your future bookings. Thank you again for the fantastic rating! Sincerely, Luna Beach Properties, LLC

Christy, Thank you for your awesome 5 star rating of your stay with us in this great unit. We are working to get the handle repaired on the dryer and are so glad that did not hinder you from having a most enjoyable stay. We look forward to you coming to be our guest again soon to take advantage of the discount we offer all returning guests. Sincerely, Luna Beach Properties, LLC

Sean, Thank you for the excellent review despite the issue you had with being over occupancy. We hate the association made one of your guests leave however they have a fire code to follow and cannot make exceptions when it comes to everyones safety. We hope you understand our hands were tied and we had no choice in this matter. We hope you understand. Sincerely, Luna Beach Properties, LLC

William, Thank you for your 4 star review of this property. It is with great content that we can share with you that the carpet is in the process of being replaced. Hurricane Sally decided it was time for some improvements to many of the units along the coast of Gulf Shores. Sadly, it will take some time to recover and get things rent ready but we will be back better than ever! We do hope that you will return and be our guest again real soon. Sincerely, Luna Beach Properties, LLC

Subbaramu, Thank you so much for your excellent 4/5 star rating of your stay with us in this great property. We hate there was an elevator issue during your stay, unfortunately these things are never planned, nor are we given any warnings. We are so glad you were able to still have such an enjoyable trip despite the circumstances. We hope you will come be our guest again soon to take advantage of the discount we offer all returning guests. Sincerely, Luna Beach Properties, LLC

Becky, We are terribly sorry about the delay with housekeeping. Had we known you thought areas needed attention we could've had another crew come assist. As for that safe, we have never had a guest inquire about it before and were unable to get additional info regarding how to open it. We are truly sorry for that and wish we could've gotten additional info for you during your stay. We are glad that despite the minor issues that you had an enjoyable week and hope you will return to be our guest again soon. Sincerely, Luna Beach Properties, LLC

Donna, We are terribly sorry to get this negative review regarding your lock on the door at this great unit. We only heard from you at arrival regarding this issue, and promptly dispatched maintenance for assistance. Once he got your key issue handled, we never heard from you again so we understood the issue was resolved, especially since we haven't had complaints from other guests regarding this issue. Had we known you were having such a hassle, and it was such an inconvenience and worry to you for the duration of your week long stay, we would've expected you to let us know so we could assist. The doors, locks and anything on the exterior of the unit is property of the complex association, so we are alerting them to let them know the door knob needs to be addressed or replaced due to this review. We hope that despite the circumstance regarding the door lock, you were able to have an enjoyable stay and look forward to you coming to be our guest again soon. Be sure to mention the discount we offer all of our loyal, returning guests when booking with us in the future. Thank you! Sincerely, Luna Beach Properties, LLC

Jan, We are so sorry that this unit did not meet your expectations. We would've gladly had any housekeeping issues addressed for you immediately had we heard from you during your stay. As for the departure instructions, we only ask that you take out your trash, run the dishwasher, and leave all of the towels in one place such as the tub or even in the bathroom. We do not expect you to clean the unit but we do not think it is too much to ask to have things in order and back like you found it when you are departing. Also, these items are not required of you, just suggestions to assist with having the unit cleaned and ready for the next guest arrival. We do hope that despite all of the things you listed here, that you were at least able to enjoy the spectacular views this unit has to offer as well as the amenities. We are sorry that your stay was not what you hoped for and wish we would've heard from you to assist with making your stay all that you had hoped it to be. Sincerely, Luna Beach Properties, LLC

Karri, Thank you for the 4 star review of your stay in this property. We understand your concerns regarding the boardwalk and Hurricane Sally apparently had the same concerns. The storm took over half of the boardwalk out with it so it is now underway of being made better with the repairs. The unit is also getting new flooring very soon due to Sally and the water that blew in from all the wind and rain she brought with her. We do hope that once the units are able to be rented again, that you will return to be our guest again. Sincerely, Luna Beach Properties, LLC