First let me say this was our first time using VRBO. The property itself is very nice, clean and all the beds were all very comfortable.
The 12 cup coffee pot did not work, however there was a 4 cup coffee pot to use, but with 10 adults drinking coffee that was a big pain. When we contacted the property owner, he said to go and buy one at walmart and he would reimburse me. Why should we buy a coffee maker, for someone we don't know?
The first morning we were there, we noticed cockroaches. We immediately contacted the property manager, and they said they would take care of it. However, no exterminator ever came during our stay. They did however come and fix the wifi which was also down.
We paid extra for heating the pool & hot tub, and for the grill. However, the heater for the pool & hot tub was not working. And the grill burners were not functioning properly (not sure when the last time it was cleaned properly), even after we paid to fill the propane tank. One of the conditions to use the grill was cleaning it after we used it, however there were no grill cleaning brushes to use to do this. Not sure how we were supposed to clean it.
There are two washers and dryers, which is nice with the number of people we had staying. however, one of the washing machines was not working properly, so we were down to one. And the night before we left, we were shocked to receive an email asking us to strip all the bedding and wash it before we left. Very hard to put all the bedding in one washing machine given the number of beds we used (all of them)!
After our visit, we contacted the "owner" and asked for a refund for the extra we paid for heating the pool/hot tub and the grill. He responded that he would make sure all the items for which we contacted him were taken care of. But, he would not give us a refund. He said the best he could do was comp us a free night the next time we were in Orlando and rented from him. We told him, based on our experience, we would not be renting from him again.
We're not sure how many properties this individual is "renting", but it is very apparent he has not actually visited the property in a long time, if at all. There are several items which need repair, which we did inform him about, but didn't affect our stay.
We didn't expect hotel amenities, since this was a rental, but we did expect to be able to use everything we paid for. This was not the case.