Rating Details:
The property manager was very helpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We spent a special family weekend at Palm Island Resort celebrating milestone birthdays. The resort staff was fantastic - everyone was friendly, welcoming and helpful. We appreciated the great service.Unfortunately the condition of the house we rented was disappointing. The property needs a thorough deep cleaning, inside and out, along with significant maintenance. There were dead bugs inside the lighted drop ceiling, dirty floors, kitchen pans in poor condition with food stuck on them, and the grill was dirty and unusable. There were several visible leaks, broken floor tiles in the kitchen and one of the bathrooms. Outside, black mold was visible on the porch columns and around exterior door frames and the back stairs were covered in mildew. A broken rocking chair had been unsuccessfully repaired and left there for use. While we understand each rental property is individually owned, the resort manages the properties. Therefore we expected the house to be properly cleaned, inspected and maintained before arrival. Despite these issues, the staff deserves high praise but the condition of this particular property detracted from our experience. We would gladly return to the resort but we would not rent this house again unless all these issues were addressed.