Luxe Oceanfront w/ HotTub | Icon of Mission Beach

Thank you for your feedback. We always appreciate hearing feedback from guests so we can constantly improve. fter your stay, we did a full check on the hot water in the kitchen and confirmed that it is fully functional. The home is stocked with plenty of silverware for groups of four or more, so we’re not sure what may have happened during your stay but will keep an eye on this going forward. It does look like the straps did get cut but this doesnt affect the hot tub at all and we have ordered a new cover as well. Being a beachfront rental, some natural wear is expected, but the home is well maintained and regularly refreshed to ensure our guests enjoy their stay. We hope that you choose to stay at the property in the future!

Thank you so much for staying with us and for sharing your feedback. We’re glad to hear you enjoyed the comfort of the unit, the location right on the beach, and that you’d stay with us again. We truly appreciate you pointing out the areas where we can improve. We apologize for the inconvenience with the upstairs shower and the missing hot tub key. Those items have since been addressed to ensure they’re ready for the next guests. Regarding communication, VRBO sometimes masks contact information for privacy, but we completely understand how important quick and direct communication is. We’re updating our guest instructions to make reaching us easier and clearer going forward. Thank you again for your stay and for the helpful notes. We’d love to welcome you back anytime.

Thank you for sharing your feedback. We’re glad you enjoyed the location, and we truly appreciate the specific notes you’ve provided on areas that could be improved. We’ve already scheduled maintenance to look into and address the patio door and hot tub cover clips, and we’ll also be looking into adding sink drain plugs and additional storage solutions for unpacking. We’ll also ensure our cleaning team pays closer attention to window detailing. We strive to keep the property comfortable and well-maintained, and your comments help us continue to improve the guest experience.

Really sorry to see this review. Especially because I reached out to you during your stay and asked how everything was, and never got a response. This is a beautiful oceanfront house on Mission Beach! It is an icon of the boardwalk in Mission Beach, and I am very sorry you did not have a good time. I will definitely speak with my cleaners about doing a deep clean though! Will ask them to clean the BBQ, the ceiling fans, and will schedule the windows to be cleaned again, which I do clean every couple months, as needed.