2/10 (非常に不満)
Marina B.
2025 年 4 月 26 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Never in 20 years of rentals have we had a bad experience or left a bad review. Today is the day.
Hey, sometimes the guest is the problem, so it is hard to judge whether the reviews are valid. So, you decide. We expect to receive a hostile response; that is the host's M.O.No room to list ALL the grievances, here are the highlights:Cameras: Outside & INSIDE as well. Our acts were being monitored as confirmed by host when they said that they could see us & our dog activity because they had cameras. Host sent us no less than 20 messages over the weekend & was upset with us that we were not answering them immediately. On Easter. One message was to tell us to close a door. Another was to say that we had not divulged that we had dogs on our reservation, which was later recanted because they looked it up. Check in/out times: Listed as check in 4pm, check out 11am. The cleaning crew was there when we arrived & didn't finish until 5pm. We asked if we could have an extra hour to check out and we were told that we would be charged 50 per hour if we did not vacate by 10am and that the checkout time listed was a "Vrbo glitch". They sent us a screen grab of the cleaning staff entering the house at 4:54pm to somehow prove that they were there only 10 min over, but they obviously did not see the time stamp in the image.We had 3 extra charges on our cc in addition to our initial rental fee, so our bank has launched a fraud investigation.Kitchen - Dirty. Cleaning required before useFurniture - Worn out & roughYard - Poops & cig buttsWasher - Rusted out & inoperable
Marina B.
2025 年 4 月に 4 泊滞在
