美しいモダンなヨーロピアンスタイルのインローユニット-アルバニー/トロピカルヤード

Dear Mary, Thank you so much for your kind words and for choosing to stay with us! We are thrilled to hear that you enjoyed the backyard and found the hot tub to be a highlight of your trip—it is one of our favorite features of the property. We strive to be as helpful and available as possible for our guests, so it’s wonderful to know you felt well-supported during your stay. You were a pleasure to host, and we would love to welcome you back to our Albany home whenever your travels bring you back to California! Warmly, Gregory and Blanca

Dear Daren, While we strive for every guest to have a perfect stay, we must provide a factual account of these events for the benefit of the hosting community and future guests. You shared upon arrival that you no longer stay in hotels because they cannot meet your wife’s extreme environmental sensitivities. Understanding this, we went to extraordinary lengths to accommodate her, including an exhaustive deep-cleaning using a specialized 'Rainbow' water-filtration vacuum and ensuring the unit was completely scent-free. Regarding your specific complaints: The Sink: The faucet was in perfect condition at check-in. It was clear to my plumber and me it was broken during your stay when the internal extension was pulled beyond its design. We offered a perfectly functional workaround—using the dedicated water-filter faucet—so as not to disturb your stay. However, you insisted on an immediate repair. We obliged, cancelling our personal plans that same day and paying $1,000 for emergency holiday plumbing services to ensure your comfort. The 'Leak' and Odor: Your stay coincided with a historic atmospheric river storm. The water you found near the bed was a direct result of a window being left open to the storm. Any 'basement odor' you experienced was the result of this rainwater being allowed into the unit. Insects: In California, heavy rain can occasionally lead to a few ants seeking higher ground. When you reported a few ants, we responded immediately. You told me there were 10-15. You told me you were afraid they would be brought back home with you! We found no evidence of any other insects or pests. The Listing: Our unit's size and layout are accurately represented on our listing. We were surprised to hear this complaint only after you requested a refund. We were deeply disappointed that, despite our immediate and costly responses to issues caused during your stay, you requested a refund in exchange for your review. We take great pride in our hospitality, but we cannot accept responsibility for issues caused by guest negligence, or historic weather events.

Thank you Mimi, for a beautifully written review. I’m so glad you actually used the wood burning pizza oven. Few have, but I’m excited when they do, because it loves to be used and makes for such enjoyable moments.