エグゼクティブ4ベッドルーム2バスホーム-Wベルビュー-マイクロソフト/ベルビューまで5分

Dear Manman, Thank you for staying at our Pool home! Please visit again and we will make sure to provide a set of eye masks for extra comfort. Guests do enjoy the long summers and early sunrises here in the Pacific NW, so we never had anybody ask for blinds before and we are happy to accommodate your needs in the future.

Thanks for the feedback Jason. The internet was having intermittent outages which unfortunately took Comcast a week to arrive to repair. The wifi router has now been upgraded to a Netgear AC750 unit. A wired jack is scheduled to be added by the end of the month.

Thank you for your details and for noting the beautiful Clyde Hill neighborhood, yard, pool, and our responsiveness. We understand that being displaced from your own home due to insurance repairs - especially when delays occur - is stressful. We did our best to accommodate, approving three separate extensions for you. Unfortunately, the fourth extension request could not be fulfilled due to a prior reservation, as the incoming guests were unable to change. I understand you were upset with this delay situation, and that frustration should be voiced with your GC and insurance. We take pride in providing a well-maintained pool home and have welcomed families for vacations and displacements for over 10 years with many 5-star reviews. To address the points raised: Cleaning: Per your request, we provided an early check-in at 12:00 p.m. Cleaners were onsite for five hours prior to your arrival. An additional complimentary cleaning was offered - but declined. Guesthouse: The fully separate and fenced unit is advertised and was offered to you as an optional rental - but declined. Fourth bedroom/flex room: As advertised, this room contains a desk and twin bed, with flexibility for a crib or alternative bed setup. We offered a queen bed, and you declined. Pool maintenance: Any pool chemical deliveries were part of routine service to maintain a balanced pH of 7.5 and temperature of 82°F for guest enjoyment. Renovations: No construction or remodel work occurred during your stay. A single 45-minute meeting with an interior designer, scheduled weeks in advance, overlapped due to your extended stay. You were notified one week prior. In addition, we went above and beyond for many special requests during your stay, including an extra TV setup, early check-in, 24/7 A/C at 73°F, permission for an additional pet, approval for extra family members to stay. We wish you all the best settling back into your home.

Dear Tiffany, I wanted to respond and address some inaccuracies. We went above and beyond for your family, so you are 100% satisfied. -Cleanliness: Professional cleaners clean the house between guests. You had pointed out that you were not satisfied with bin, fridge. They came back the next day and addressed all issues for you, so that you are 100% satisfied. I find it misleading to write about issues in a review that were addressed right away. Carpets – they were commercially steam-cleaned. We are a pet-friendly home, some scratches/stains are unavoidable. Your 2 dogs would certainly have enjoyed their stay. -Laundry room: The brand new washer/dryer were installed the day before and we would have preferred an extra 24hrs to get the laundry room perfect. However, due to your immediate need for accommodations, we informed you about the laundry room and you were ok. The new paint and trim are done. -Damaged furniture: I am not aware which furniture is damaged – this was not communicated to us. Please communicate and we can address. -Bedding: We provided 4 sets of brand-new bedding, pillows and sheets within 24H after you arrived. They all were nice and you thanked me. All original bedding and sheets are sanitary washed. We responded immediately to ensure 100% satisfaction. - Privacy: The entire property and 4 bedrooms are fully private - the home sits on a half-acre lot that is fully fenced and locked. No neighbor can look into the backyard. There are windows facing south and west and the house has beautiful sunny & light spaces. The crib in the large and bright sunroom could have been moved easily to one of the other bedrooms had we been notified it was an issue. The complaint about lack of privacy is not justified. -Gardeners: Every 2 weeks for 60-80 minutes on THU afternoon, they come and ring the doorbell before they start, to ensure everybody is aware. I don’t understand how they could have interfered with sleeping or privacy. -Pool: We did honor your wishes to have the pool operating during winter time despite temperatures of 35F - especially for your family and the needs of your husband and toddler wanting to swim. It was heated and maintained to 80F for you within days after you arrived. We even increased the temp to 82F upon your request. -Guest House: It is separate and private with own entrance, W/D and its own fenced garden. No walls are shared. Garage is new and separate. Thank you, Uli

Dear Jennifer, it was a pleasure having you stay, we wish your family all the best in your new home in Redmond. Uli and Victor

Dear Carrie: I am glad you enjoyed your stay and look forward to seeing you again in the summer time! Uli

Dear Carrie: Thank you for your visit and please let us know, when we can welcome you again. Uli and Victor

Thank you for the review, glad you liked our place and the nice area. Come see us again!