2/10 (非常に不満)
Bill S.
2025 年 10 月 2 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Warning! Whatever you do not stay here. My daughter and I were visiting California to look at colleges from out of state. We booked well in advance and shared a couple emails back-and-forth with the host/management company. In other words they knew we were coming. After driving from Stanford University and spending approximately eight hours in the car, we arrived at the property at approximately 11 PM on Friday night. We had been instructed to obtain the key and the garage key fob from a lock box that was on the outside of the property. In short, the lock box was empty. I immediately contacted both numbers that had been provided. Eventually, somebody followed up with me and apologized that they had double booked the property. They offered to put us up in a different property on the other side of town for the night. They did not have all of the information for the other property and we were not able to access any of the amenities that evening or early the next morning. We were told that we had to check out that morning so that they could clean it for a different guest. They did not have a property for us to stay at for the second night that we had booked while I understand that things like this can happen the level of customer service we received after the fact has been appalling. They are refusing to provide a full refund…. I would write more but there is a limit to how many words you can have in this section.
Bill S.
2025 年 9 月に 2 泊滞在
