ファミリー向けケネバンクポートホーム〜ドックスクエアまで歩く〜戸建てオフィススペース

Thanks Patrick!

Thanks Katie! Great to hear that everything worked out well!

Thanks for the comments, I agree on the A/C; there is nothing worse than sweating at night! And great to hear you enjoyed the firepit and back yard, it's one of our favorite family activities.

Thank you for your review Lynn! We are very happy to hear we could aid in your family’s enjoyment of a lovely vacation!

Thank you Robert, we love hearing that we exceeded your expectations, that is our goal!!

Sarah, thank you for the feedback. We were disappointed to hear that your stay did not meet expectations, particularly regarding the cleaning issues you raised. We have hosted families at our home for many years and take pride in the experience we provide. There were some things our cleaning team missed, including a food wrapper left in a bedside drawer and areas that should have received more attention. We take responsibility for that and have addressed it with our cleaners. In retrospect, I also wish I had offered to have someone return to the house during your stay rather than simply passing the concerns along. Because we had not previously had cleaning concerns raised during a stay, that solution did not occur to me at the time, but it is something I would handle differently in the future. I also want to provide some context on a few of the other issues mentioned. One towel had been used by a previous guest to remove makeup and, although it had been washed and bleached, it still had visible discoloration. It should have been removed from the property rather than returned to service. One sheet also had a small stain. Both have since been replaced. The high chair was incorrectly included in our listing. That was our mistake, and the listing has been corrected. Regarding the description of the home as family friendly, the spiral staircase is visible in our listing photos, and before Sarah's stay we specifically discussed the stairs and recommended bringing gates based on the ages of the children. We also answered a number of questions in advance about sleeping arrangements and the children's equipment available at the house so the family could plan accordingly. Our home is located in a wooded area of coastal Maine. During hot summer weather, humidity can be high, and insects can occasionally make their way inside despite normal efforts to keep them out. Those conditions can be more noticeable during the warmest parts of the summer and are part of staying in a wooded Maine setting. We are sorry that some legitimate cleaning misses affected this stay, and we have taken steps to address them. At the same time, we believe it is important for future guests reading this review to have the additional context above.