I had stayed at the Hyde previously with a group of friends, so I knew the elevator situation. It was horrible trying to get an elevator, especially from the 23rd floor. The unit was nice, however there were 4 adults in the room and only 2 wash cloths and 1 hand towel when we arrived. Since check in is at 4pm, by the time we got in the room and called the management, housekeeping had gone home for the day. It was after lunch the next day before the towels were delivered. We also had problems with the coffee pot leaking but that was just a minor issue. Other than these problems, it was a nice place equipped with what we needed for our stay.