ラビッシュガルベストンアパートメント - ビーチへ6ブロック！

Hi Corina, thanks for taking the time to leave your review. We passed your feedback along to the homeowner who wanted to share the following: -We are sorry that you felt the street was dangerous. To our knowledge, the street was relatively quiet during your stay. -We clean thoroughly between guests and have especially taken extra precautions since Covid-19 began early last year. We clean and sanitize the kitchen and bathrooms, countertops, floors, doors, etc. Anything left in the refrigerator is tossed, and it is cleaned and wiped down thoroughly. There is no mold in the refrigerator, and we have made sure our cleaning crew will dust all AC vents thoroughly in the future. -We did have a water pressure issue that has since been resolved. A water pipe under the house had to be completely replaced due to the severe freeze this past winter, after which our entire city has had an extremely difficult time with obtaining materials and contractors to make necessary repairs. -We so wish you would have contacted us during your stay. We leave contact information in our rentals in case a guest has an emergency or needs us for any reason, as we are right next door. We try to meet our guests each time, and we want their stay to be as comfortable as possible. We would have gladly moved you to a new unit for your greater comfort but were disappointed not to hear of your concerns until after your departure. Thanks again for your review, and we hope to get the chance to host you again soon!

Yolimar, we're sorry to hear that your stay fell flat of your expectations. The homeowners would like to pass along the following message: "We're sorry to learn of your disappointment with the Bishop’s Bungalow. It is an old historic home, and it does have its quirks. As for the kitchen light, we appreciate when our guests let us know something is not working or in need of repair, which is the case with the kitchen light ballast. In the future, we hope you let us know while you are in residence so we can quickly address it for your immediate comfort. We provide essential items such as coffee, shampoo, and soap, etc., for the first night of our guests stay. However, we've found that most guests tend to bring their own specialty items as they're aware Bishop’s Bungalow is more laid back rather than resort-style. Again, if there was something you needed, we wish you would have contacted us so that we could have assisted you. We live next door, and our telephone numbers are on the information sheet in the units. We believe that we provide accommodations in Galveston at a very reasonable and economical price. Again, we are sorry you were unhappy but do hope you will give us another chance!" Best, the Evolve Team