The property is centrally located and well suited for a large family (4 bedrooms-- two of which are bunk beds);very clean and kitchen has lots of amenities.We unfortunately had some issues at the property. On the day we arrived, we noticed the washing machine was not working. I reached out to the host who asked us to troubleshoot with some suggestions, none of which worked. As we were 9 people on a long road trip, laundry was essential. We were told that the soonest a tech could come was 2 days later and unfortunately, I kept having to ask for updates on when they were coming, did I have to wait for the tech to give access to the property etc. We were told to use a local laundromat and they would reimburse. We were told the tech came and resolved the issue but it was not resolved nor were there any signs that a tech actually came. At the time of check out, the machine still was not operational. Reimbursement took longer than it needed. A small amt compared to how much is we spent to stay, it didn't make much sense to drag it out.We know that not everything is in the host's control; things happen, and we were very understanding. Just was not impressed how this was handled. The property is lovely so it's unfortunate this experience was sullied a bit. Finally- "first world problem"- wifi very slow, likely a shared router between units.