思い出に残るビーチクリフの家のパノラマのオーシャンビュー

Thank you very much for your patronage. It was a real pleasure to serve you and to Host your group on this occasion. We hope you enjoy your stay at Casa Los Riscos and that you will enjoy these memories through the years!!! Should you ever want to come back again. Please know that, it will be our pleasure to host you once again! Cheers, Reynaldo Renderos

You are not correct in your assessment of our property, I sorry to say! We welcomed you to the property with open arms, showed you around and asked that you let us know, if there were any issues and, or, problems. A couple of days after your arrival, you communicated with us directly about a problem with the refrigerator and the WiFi. And we attended to your needs timely, even getting a new refrigerator to help with your complaint. We followed-up with you and you told us that things were ok. Then, a day prior to your scheduled departure, you texted us a long list of complaints and informed us that you had left the property. One of your biggest issues was the presence of insects in the property. Please note the that we perform regular pest control exterminations throughout the year. But that we must also be cognizant of not overdoing this. So as not to threaten the health of our guests. We take the strongest exception to your statement that our retreat is a “jungle”. It is not. However, that you have an unrealistic expectation of renting a place surrender by a beautiful natural environment, is very clear to us now. Your comments are slanderous. Not, even, once did you ask me to correct additional issues. Via this portal. The proper thing to do. But, you, nonetheless, had the audacity, (outside this same portal) to ask for more than a half of your rent, as a refund. After you had spent the majority of the rented time at the property. Without having the courtesy to contact me, and, or, to write to me via this portal to complain. So what is it? Were you unhappy about your stay all along. But, nevertheless, choose to stay (without complaints) all that time, despite the discomfort? Or, did you plan to get most of your money back. Contacting us via a different portal. Attempting to extort us. With the vail treath of a bad experience and a bad review? We are super hosts on a different portal for this and other poroperties. We are, also, Premier Hosts on VRBO. We have run this ads for over 13 years and take pride in our offers! Our properties are often better than the photos we post - as we are often told. And the best proof of that is the exhaustive number of (positive 5 star) reviews. Which have been posted by the majority of our past guests at this property. So, I am sorry that you had to go to this lengths, to express an inaccurate review. But even more so that other, future host, may be exposed to your vindictive “Reviews”. All on the basis of a false claims about a property. Further by a malicious attempt to still get money back for good services rendered! Other owners and operators…. Be aware! Reynaldo Renderos

Thanks for your review. We will certainly take note of some of the issues you mentioned, such as the condition of the BBQ grill and the house instructions not being available in English. However, we also need to add our perspective and our strong disagreement with a number of your points. We will let your description of the house as "average" stand as your own personal opinion of the place. On the other hand, we simply wish to compare your perspective with 14 other reviews over the past few years that testify to the contrary! With respect to the hot water, this is a tropical environment (most often exceeding 90f temperatures) where hot water is not necessary. Moreover, we have endevoured to provide a through listing of the home's features in our ad -and hot water is not one of them. The black storage tanks you saw around the community are "storage tanks" not 'hot" water tanks. Your rental included daily cleaning. So, the maid was there on the 1st day to do her work. If you did not want her there you could have said so. Instead you asked us if she could make meals for you. In the spirit of good will we added this extra service at no cost to you. So, which is it? We attended to the air conditioning problem when you first informed us, but we had to get additional parts, so the fix took two visits. We are all at the mercy of the telephone company with respect to the Internet. So, understanding this is a necessary part of a traveler's expectations. The best way I can describe the PayPal problems is that it was a fiasco. First of all, the deposit was suppose to be sent to us in the form of a fully refundable personal check. Because you failed to do this timely, as we had requested, we had to do this through PayPal. Now, why should we absorb the fee payment for something you had failed to do to begin with? To avoid arguing we refunded you the entire amount. To summarize, we have always endevoured to provide the best level of service possible. But while we know we did just this for your group, your review and your warning to others are a sad confirmation that we could never please everyone 100% of the time. We have run our property successfully for the past 4 years with great reviews to counter yours. We know that our guest reviews are the lifeblood of our business. But every once in a while; we need to be prepared for reviews such as yours - for despite our best efforts; we are not sure we could have ever met your expectations no matter what we did!!!

Hi Susanna, well, what could I say in the face of such a personal and heartfelt review? Thank you is probably a good start!!! We have been told that our "home away from home" has a real special and, almost magical, feel. I guess your review is further proof of this fact. We feel blessed to be able to share this litte bit of paradise on Earth with other people from around the world. Your words show us that we are providing a good service, but more importantly, they demonstrate that our property is providing a therapeutic respite -helping many travelers to restor their Bones (and perhaps even their spirits) I can't express to you enough, the great feelings this engenders in all of us. I just happens that I have been at the house for the last few days. The other day, I fell asleep in one of the hammocks in the Polynesian deck, listening to some great Jazz music; all while wrapped by the ocean breeze and the sounds of the pounding waves. Hard to describe, but the feeling of restoration afterwards was well worth the wait of always wanting to come back to this magical spot. Thanks, once again for your amazing review and please remember that you and your family can always think of "Casa Los Riscos" as your own "home away from home". Namaste... And many happy returns!!! Reynaldo Renderos

Hello Eric, We want to thank you once again for your patronage. We are glad you and your group enjoyed your stay with us and that you found the property and it's surroundings pleasant and relaxing. We are continually trying to improve our offer by making small thoughtful changes and modifications to this end. Likewise, I believe strongly that our caretaker staff is gaining valuable experience with each new rental. Our aim, as a group, is to offer the best possible experience for all of our guests. Without a doubt, one of the most rewarding aspects of being in this business is to provide wonderful experiences for our guests. Our confirmation that we are meeting this goal is to garner positive reviews from guests such as yourself. This is the gratifying result of our focus on meeting the needs of our costumers to the best of our abilities! Take care and we look forward to the possibility of being of service to you in the future. Cheers! Reynaldo