モロンゴドリーム - 静かでプライベートな隠れ家

We sincerely apologize for the inconvenience you encountered during your stay. It's our utmost priority to ensure our guests have a seamless experience, and we regret any challenges you faced during your stay. Our Guest Services Managers are always on hand to assist guests throughout their stay, and we encourage reaching out to them for immediate assistance with any issues. We acknowledge your feedback regarding the instructions provided in the house and we will promptly review them to enhance clarity for future guests. Regarding cleanliness concerns, we have promptly addressed them with our cleaning team to ensure that such lapses are rectified moving forward. We understand that each home is uniquely decorated according to the homeowner's preferences, and while we strive to maintain updated photos to reflect the property accurately, we apologize if there were discrepancies in your experience. We are happy to pass on your feedback to them for review. As for the master bedroom's bathroom arrangement, we apologize if it did not meet your expectations. While it's not ensuite, we understand your preference, and we'll consider this for future communication with guests. Regarding the BBQ situation, we believe the gas might have been turned off for safety reasons, as indicated in the house sheet. We're sorry if this wasn't communicated beforehand. Your feedback is invaluable to us, and we are committed to addressing each issue mentioned to ensure a more satisfying experience for our future guests. We sincerely apologize that your stay fell short of the five-star experience we aim to deliver, and we appreciate your patience and understanding. Thank you for bringing these matters to our attention.