Bergstrasse Getaway - Cozy A-Frame Sauna

Caitlen, thank you for staying with us in Government Camp and sharing your positive feedback. We are happy to hear you enjoyed your visit and look forward to welcoming you back!

Thank you for your feedback. I’m sorry to hear about the issues you experienced during your stay. The sauna access and the clogged shower drain shouldn’t have happened, and we appreciate you bringing them to our attention. When you reached out about the sauna, our team responded right away with the access instructions and troubleshooting steps to help get it working. We’ve also shared your feedback with our maintenance team so they can double-check the sauna lock and address the drain to ensure everything is working properly for future guests. We do check the home prior to each guest’s arrival, and if anything was missed, we would have been happy to come by and take care of it right away had we known there was still an issue. Thanks again for staying with us and for sharing your feedback. We hope to have the opportunity to host you again and provide an even smoother experience next time.