ビッグベアーキャビンw /プライベートデッキ+ホットタブリゾート近く

Hi Cassandra, we’re sorry your stay fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - Our location is a prime spot in Big Bear and is nestled between rows of vacation homes, not abandoned houses. - I strive to maintain the property and am slowly updating it. The attic space you are referring to is a personal space for our kids. It is their little hideaway, thus the stickers on the walls. It is locked from guests since they do leave toys up there sometimes. - I apologize for the dust on the fans. They are in each room in the cabin and see a lot of use during the summer, especially with the heat and fires in the area causing more dust. - Our cleaners aim to wipe down all surfaces for every check-in to ensure the cleanliness of the cabin. I've told them to check the fans for dust. - I apologize that the water in the spa was low. It is always cleaned in between guests, so I can assure you the water was clean, but if the cover is left off, the water can evaporate quickly during the hot summer months. - I wish you had told me about the spa issues when you reached out about the remote so we could have taken care of it too. - I apologize if my communication was not satisfactory. I called several times to check on the remote and left voicemails too. I didn't receive any texts or calls back to clarify if it was working after the batteries were delivered. - All TVs in the cabin have direct access to streaming, so if one is not working, you are free to use the others. - We did find the remote to be working after your stay. - As for the late check-out, we provide communication before check-in requesting that we avoid late check-outs so that our cabin can be thoroughly cleaned for the next guests, so I did have to decline your request. - I didn't receive the email earlier enough to get a response out, so I texted you early in the morning so my response would be timely. - It is standard for all vacation rentals in Big Bear to have guests take the trash to the dumpsites, as it is policy, so I always remind guests upon check-out. I apologize if this caught you off guard. - We will take note of all the things you mentioned in your review and will strive to improve the cabin. Thanks for letting us know about your stay!

William, we are sorry to hear your stay didn't meet expectations. We value your feedback on how to improve our listing! We have shared your comments with the owner so any necessary adjustments may be made to prevent the issues you encountered for future guests. The homeowner apologizes for their unsatisfactory communication and is committed to improving responsiveness for guests during their stays. Based on our understanding, this homeowner went out of their way to make up for the oven mishap and provide a gift apology, in addition to contacting the maintenance company promptly. The owner would also like to clarify that the loft area you refer to has always been a space not intended for guest use - it is, in fact, the attic to the roof. We have never had a guest discover or find an issue with this area, but we have since sealed it off with a lock for future guests' safety. Evolve takes the accuracy of our listings seriously - it's one of our 4 Core Property Standards. We only use up-to-date, professional photographers so we can be sure that our images accurately reflect each property. Additionally, the homeowner has very high standards for their property, and they are sorry that cleanliness issues impacted your stay. They have spoken with their cleaning crew since your stay and have been assured that more thorough cleanings will happen from here on out. We are sorry the kitchen was not stocked in the way you were expecting and would love to get a more detailed list of what you felt was missing so we can add for future guests! The owner will try to make it more transparent about which kitchen basics they regularly stock (coffee, sugar, tea, creamer, salt, pepper, garlic salt, etc.) so that guests can know what they would need to bring to supplement those initial supplies. As is evidenced by the many great reviews, these owners are accustomed to providing five-star experiences, and we feel confident that future guests will be delighted with their stays at our cabin. We hope to get a chance to host you again after these improvements have been made! Best, the Evolve Team

Thomas, we're sorry to hear certain aspects of your stay fell short. We can confirm the cabin is non-smoking and we take this type of feedback seriously. We understand the homeowner worked with you and investigated the cause of the odor, which was determined to be recently burned firewood from previous guests. The cabin has since been deep cleaned to ensure future guests don't encounter this scenario and we are confident this was an isolated incident. We look forward to continuing to host satisfied guests! Best, the Evolve Team