ボードウォークディール - Belmont Parkの向かい - 1BR

Thank you for your positive review. I hope the weather treated you well and keep us in mind on any future trips to San Diego. BTW: Repeating guests can deal directly with me for future accommodations, but it's always preferable to have the safety and support of Homeaway!

Thank you for your comments, Jack. It was a pleasure having your family at the castle. I wish the weather was a little better but I am happy to hear you have enjoyed yourself. Let us know when you will be again in town. Our repeating guests have discount :)

Hi Rebecca, Thank you for taking some time to describe your experience at the castle. I hope you had a great time visiting the outdoors as much as you enjoyed staying indoors. Please contact me again when you are ready to return to San Diego.

Thank you for your kind review. It's always our goal to hear that our guests had a great time - and yes, the sunsets are the best!

Thank you for your lovely feedback. It was a pleasure having your family at the castle, and I am glad to hear you would like to be back soon :)

Thank you for your detailed review. It looks like you were able to optimize your time with the places and activities surrounding the castle. Thank you also for leaving the place in great condition considering you had a furry baby :) You are welcome anytime!

Thank you for your kind review and for bringing up the quietness at night time. Some people are skeptical about staying in the middle of everything due to potential noise nuisance. We are glad to hear that you had a good experience at the castle, and we will be looking forward to having you again anytime soon :)

Thank you for your positive review overall. For the records, we normally go by one paid cleaning per week( mandatory) and as many cleaning as our guests want to have (and pay for) for the duration of their stay. You didn't ask for a second cleaning, so I assumed you didn't want to be bothered which I respect it. Since I had to send a technician to fix the machine ,anyway, I offered you a 2nd cleaning on me, but you refused it. I am sorry I didn't realize you were expecting a mid-stay cleaning to be included on the rental price. It's actually paid to a 3rd person. There is a liquor/Deli/ Convenience store within 200 feet, but big grocery names are located about 1 mile away. Some renters like the excuse to ride a bike when grocery shopping. My returning renters get 10% on regular rates. I will keep my offer open for a 2nd cleaning when you come next time. Thanks again for your comments, and I hope to have you next year :)

Dear Stacy, I am sorry you had so many issues and I wish you had taken a minute of your time to bring at least some of them to my attention. I could have helped you with some of these problems with explanations and solutions, as I do with all renters who come to me. I went back to our conversation registered in this website, and all my responses to you were within a day or two, but I see your responses sometimes did take over 2 weeks to get back to me. That's probably what you are calling lengthy, right? Most of my renters choose to deal by email to be faster, but you chose to send your agreement by fax - which delays the process anyways. As per our request of identification, it's really to abide with our rental agreement and for insurance reasons. I do not rent this location for any person under the age of 25 and I need to have a proof of the age matching the responsible party and signature. It was never my intention to do a check in "in person" to be in compliance with the rental agreement and insurance request. If you wanted to see me and if I were available, I would have no problem stopping by to chat with you. I understand you arrived when San Diego had a heat wave with temperatures above 90 which is super-hot for all of us. We normally don't leave the AC and fans working because we don't know what time you would be arriving. It's normal that you find the temperature elevated but you can open the glass door and the front door leaving the screen to get the air circulating. The AC you could have turned it on and closed the room to keep the cold inside the room (after leaving the window open if you didn’t like the smell). Anyways, tips that I could have given you to resolve the initial problems within 30 minutes. I am sorry you were feeling uncomfortable with the bed location. I could have replaced the bedside tables for you to give you more room. Lastly, you complained about quality and quantity of supplies. Quality is a matter of personal preference since we shop at the local grocery stores, Costco and Smart and Final; however, quantity I will respectfully disagree with you because we leave inside the unit a reasonable amount for each guest, but we make the entire storage area available if needed - located in the hall (white doors). It's disclosed on the welcoming package! As I said, most of your complaints wouldn’t be here if you had taken a little bit of your time to bring to my attention. Overall, I wish you had a better communication with me.