5 *ゲート付きリゾートの豪華な「デバインヴィラ」、プライベートプール、無料のWIFI、通話

Miguel Thank you for your feedback, we take all comments extremely seriously and strive to offer a great service to all our guests, as you can see from the numerous 5 star reviews we have received. As you will have noted from our advert & photos the pool is an external pool, and being in Florida with the extreme heat we get a wide variety of wildlife in the area, including the odd spider, most people understand this and get on with enjoying their vacation. The pool is regularly cleaned on a weekly basis every Monday and isn’t heated unless requested, this option wasn’t taken up in your booking, despite this when you eventually decided you needed it, we sent someone round the same day to put it on. Your email didn’t mention any issues, just that your grandkids were enjoying the pool! If there had been an issue you could have mentioned it to our pool guy who would have dealt with it during his visit, or emailed me further.

Thanks Sonia, for leaving a review, we take all feedback very seriously and try to provide the best guest experience possible, we are pleased you thought the Devine Villa was beautiful. As I am sure you checked (with Google Maps / Street View) Aviana is a gated resort situated near Loughman’s Crossing which has a Publix supermarket and variety shops & food places. During the summer months this area is incredibly busy and very hot much like the rest of the greater Orlando area. Most people appreciating this would understand that we unable to do anything about traffic, much like we are unable to control the heavy rain showers in the afternoon which can bring out the odd roach, these can get into a garage via any gap in the up & over door. As well as the sun and Parks Florida is well known for the rich and varied fauna & flora which is why lots of people like to vacation here. Also we know accidents can happen, so you could have called the management company about the bed head, as you did with the aircon and we would have got this sorted