The Mahogany. House near Mt Snow | Hot Tub | Pool

Thank you so much for the wonderful review! We’re truly happy to hear you felt welcomed and enjoyed your stay. It was a pleasure hosting you, and we’d love to have you back anytime. The Timbercrest Mansions

We’re so glad your group of 20 enjoyed the space, private indoor heated pool, outdoor hot tub, sauna, and large gathering areas, and we appreciate the kind words about our responsiveness that’s exactly the experience we aim to deliver. The Timbercrest Mansions

So glad you enjoyed the private bathrooms, indoor pool, game rooms, and plenty of space for both group time and quiet moments—perfect for large families!”

So glad the house was perfect for your group with lots of space, fun amenities, and private bathrooms in every bedroom we’d love to host you again!

Thanks for choosing us for your guys’ weekend — we’re glad you enjoyed the en-suite bedrooms, indoor pool, and two jacuzzis, and we’d be happy to host you again.

So glad your family loved the indoor pool and hot tub, spacious bedrooms with private baths, well-stocked kitchen, Tony’s quick, friendly help, and the perfect location near Mount Snow and Wilmington Center we’d love to host you again!

was a great pleasure & treat to host WILL & HIS BUDDIES. They treated the home well. I could see why they want to keep in touch w/ each other. One thing I was unaware of in the valley was about ADAMS FARM now offering PAINT BALL--- where they had a BLAST evidently a new attraction---good thing the washing machine was in good order SIDE NOTE!!! ON OUR UPGRADE POLICY IF WE HAPPEN TO HAVE A AVAILABILITY IN A LARGER HOME & WOULD LIKE TO PERFORM MAINTENANCE ON THE SMALLER HOME WE TAKE EVERY OPPORTUNITY TO OFFER THE UPGRADE FOR THE SAME # OF GUESTS

WAS A GREAT PLEASURE IN GETTING TO KNOW JOE AND HIS BUDDY'S & NOW THAT THEY HAVE GOTTEN TO KNOW THE AREA ( in spite of that super extreme artic blast that blanked the area) THEY WILL BE BACK FOR MORE FUN IN THE NEAR FUTURE JACK RIDGWAY SIDE NOTE WE UPGRADED JOE TO THE MUCH LARGER BLUE HOUSE BECAUSE WE WANTED THE TO ME DO MAINTENANCE ON THE BROWN HOUSE . THIS IS A ROUTINE POLICY WHICH HELPS US TO KEEP FLEXIBLE & ON TOP OF EVERYTHING & IS A GOOD DEAL FOR OUR GUESTS

I THANK ROSS FOR THE NICE REVIEW WE BOTH SHARE IN AVIATION WORLD ---HE AS A CURRENT MANAGER IN THE CORPORATE JET BUSINESS,& MYSELF INITIALLY AS A SMOKE JUMPER W/ THE FOREST SERVICE 1958-1962 --A SUMMER JOB TO PAY MY COLLEGE TUITION AS A PRE-MED STUDENT. UNFORTUNATELY THAT DREAM CAME TO AN ABRUPT HALT IN SAN FRANCISCO DUE TO POOR GRADES, SO I ENLISTED IN THE USMC & ATTENDED FLIGHT SCHOOL IN PENSACOLA & WHILE ON ACTIVE DUTY GOT HOOKED ON SKIING & WAS INVOLVED IN LOTS OF ACTION IN VIETNAM---. UPON DISCHARGE & BACK TO COLLEGE FOR 6 MOS. I WAS INFORMED THAT MED SCHOOL WANTED ANOTHER YEAR IN COLLEGE BEFORE THEY WOULD ACCEPT ME. THIS WAS A BRIDGE TOO FAR !!! & I GOT A JOB W/ PAN AM INITIALLY FLYING THE 707--ENDURING A 10 YEAR FURLOUGH--- BIDEING MY TIME W/ INTENSELY BUILDING SKI HOMES IN THE SUMMER,& SKIING ONLY ON BLUE- SKY DAYS IN THE WINTER. & THEN BACK ON THE 747-- I SKIED ALL OVER THE WORLD (THANKS TO FREE TRIPS FROM MY EMPLOYER -PANAM WORLD AIRWAYS ) BUT NEVER FOUND A SKI AREA I LOVED AS OUR OWN "MOUNT SNOW" SO GETTING BACK TO ROSS'S WORK MANAGING A FLEET OF CORPORATE JETS. SEVERAL OF MY SQUADRON MATES WHO DID NOT GET AIRLINE JOBS OR TOOK UP CORPORATE FLYING WHILE ON FURLOUGH TOLD ME THAT WAS AN EXTREMELY TOUGH GIG.-- "ONE THAT I COULD NEVER ENDURE"!!!! UNFORTUNATELY @ THE LAST MINUTE ROSS WAS UNABLE TO MAKE THE TRIP DUE TO A FAMILY ILLNESS . I LOOK FORWARD TO MEETING W/ ROSS & THANK HIM FOR HAVING SUCH NICE FRIENDS WHO TOOK WONDERFUL CARE OF THE BROWN HOUSE

We actually usually provide soaps, we do view it as an extra, not as a necessity. Although some people use hotel soaps (or take them home as a souvenir), an extremely minute portion of population actually rely on them, very the moreso at private home short term rentals. Regarding signage and garbage, we have outstanding onsite personnel who deal with these issues. We've never had such a complaint in the past. Regarding pool, it's a brand new pool with most updated systems and treatment. Sorry about rashes but it's doubtful its from the pool treatment. All in all, if these were your issues and all the real items were good - cleanliness, amenities etc - that's a 4.9 start review. That's excellent! Thank you

Alex Sorry to hear that you didn't enjoy your stay and that your expectations weren't met. As we're open to constructive criticism, please be open to legitimate responses. Any guest house with guests coming and going is prone to certain damages - totally independently of owner and manager. The day you arrived a group had left and we learned that they clogged the sewer system by flushing non flushable waste down the toilets. We immediately ordered a professional company to unclog system. Obviously, this caused a delay in preparing house for your group. This can happen in the Hilton too. It's not in anyone's hands to eliminate such scenarios. It is in our hands to deal with it in a timely and professional fashion - which is what we did. While the sewer was clogged the hot water system couldn't work. As soon as sewer system got back to working order, the hot water was back up too. To imply in your message that there "was no hot water" may be a dishonesty on your part (did someone mention morality?) Neither did you find it important to mention that for the 3 hour delay, we put you into another house where you were able to put down your luggage and get your bearings while house was made ready. As far as tennis court and shuffle game in concerned, we recently took over management of these houses which were severely neglected over past two years. We've spent enormous amounts of resources to improve them on many levels and they've come a very long way. Ideally, we should've kept them vacant for few months while work was being done. Out of decency and consideration of bookings that had been made long in advance, we made the effort and chose the hard way of doing work in between coming and going of guests. This is a tremendous undertaking and made things very much more difficult and complicated. Obviously this comes with hitches. To date, some improvements have not yet been done but we are past the bulk of things. We're sorry and apologetic to those who feel they didn't receive the product they expected. The majority of our guests were very satisfied and understanding. Like you mentioned we have a phenomenal staff of housekeepers and maintenance personnel who are extremely devoted to making guests happy. This is the key to success.

The property is now under new management, and all previous issues have been fully resolved.

The property is now under new management, and all previous issues have been fully resolved.

The property is now under new management, and all previous issues have been fully resolved.

Thank you for taking the time to share your feedback. We're truly sorry to hear about the challenges you experienced during your stay but are grateful for your honest input, as it helps us improve. Since your visit, we’ve made several improvements: we now provide a comprehensive guidebook with all the information you need, our cleaning standards have been reinforced, and the towel and linen setup has been reorganized for easy access. The stove and hot tub have also been repaired. We’ve addressed the landscaping concerns as well, although it may not be fully visible now since it's December. We're so glad you and your group were still able to enjoy your time together despite these issues. It would mean a lot to us if you gave us another chance in the future to provide the experience you deserve. Thank you again for your helpful comments, and we hope to welcome you back one day!

The property is now under new management, and all previous issues have been fully resolved.

Chris, thanks for review.