素晴らしい景色のあるオーシャンサイド、カンクンの2ベッドルームコンドミニアム

David, we are happy that you had such a good time at our condo. We love the balcony and afternoon cocktails are one of our favorites. Hope to have you back soon.

Mauricio, Thank you very much for staying with us. We are happy that you had such a great time at Cancun and at our condo. We love to share our favorite spots and suggestions with our guests. We hope you stay with us again in the near future. Best, Lorena & Humberto

Selene, Thank you for choosing us for your holidays. We are very happy that you had such a good time at Cancun and our condo. Glad that you enjoyed the pool until late at night. We also love Puerto Santo restaurant, and having it inside the complex is a great advantage. We hope to have you back again with us in the near future.

Hi Nikki, Thank you for staying with us for your holidays. We are always working (and investing) in having our condo up to date. As an example, these last 3 months we have added a brand new washing and drying machines, new furniture for our balcony (our favorite spot during our holidays there), brand new duvets & bed sheets, etc. Our family spends our holidays there, so we are very interested to have the best possible comfort and equipment. I am sorry that you have such a different opinion vs all our guests (as shown in our reviews) and that you did not address these issues with us during your stay. We hope to have a future opportunity for you to have an experience more in line with our many happy guests and our own. Best, Lorena & Humberto

Thank you for staying with us, we are so happy that you had such a great time at Cancun and at our condo. We absolutely love Isla Mujeres! Always recommend it to our guests. We hope to have you with us again in the future.

June, Thank you very much for staying with us. We are very happy that you had a nice time in our property. We look forward on having you again with us in the future.

Prasad, Thank you for staying with us. We are very happy to help out during the holiday planning of our guests. We love Cancun and as Mexicans we think we can give our guests good travel advice. I would agree that it is a good idea to rent a car, we have 2 parking spaces and, once comfortable, driving is not that difficult in Cancun. Please let us know when you will be visiting us again, we will be very glad to have you again with us. Best, Lorena

Bruce, we are happy that you had a good time at our condo. As you mentioned, the condo community is very secure and our guests always feel safe. Hope to have you back soon.

Kay, We are sorry that you have had those impressions of our condo. We are very much surprised that you never contacted us about any issue, if things were as bad as to write this review I would have certainly contacted the owners immediately and would not have stayed there a single night. Instead of that, you never told us anything, did not complained about anything and stayed at the condo for the 4 nights you booked. Secondly, we invest a lot of time (and money) in having our condo constantly renovated, as we also stay there with our 3 kids. As can be seen in the reviews here at VRBO and other sites, our properties are very highly regarded. We would have appreciated some communication from your side as it would have allowed for an opportunity to solve any issue. Lorena

Hi Richelle, Thank you for staying with us. We are happy that you enjoyed the condo, it is a shame you had such bad weather. It sounds that you really enjoyed the beautiful views and the fantastic pool area. Sorry that you could not enjoy more the beach (as it is not as you describe it, probably the weather did not help) and the surrounding areas. Hope to have you back with us in the future.

Dipin, Thank you for choosing us for your holidays. We are very happy to know you had such a great time at our condo. We think our location allows both for either renting a car and moving easily around or using cabs which, as you said, are very easy to use and reasonably priced. We hope to have you back with us in the future. Also remember we have a condo in beautiful Playa del Carmen (property 693328). Best, Humberto

Todd, Thank you for staying with us and for your feedback, we value both a lot. We agree on the advantages of our location, all of our great reviews have mentioned it in one way or the other. We are very close to everything in the hotel zone (a 15-20 minute ride depending on your destination), next door to the ferry station that allows you to visit probably the most beautiful beaches in all of the Cancn & Riviera Maya zone as is Playa Norte in Isla Mujeres, and also take advantage of being in a calm zone with everything you need to relax and be at your own pace (as you mention, beautiful gardens, great pool area, a secluded beach, etc). If you add to this our fantastic views, which, as yourself, have been highlighted in their reviews, we think you have a lot to enjoy. This is the first time we hear of someone experiencing a communication (language) issue within our premises, the vast majority of our guests have valued the eagerness to help and fantastic service attitude of everyone involved in our condo area. Probably this is a very personal experience, we are sorry if you found it to be an inconvenience. We appreciate your feedback regarding the minor maintenance issues (changing a garbage can, painting a wall) and we will take care of it as we want our guests to have the best experience possible. Thank you again for staying with us. Best, Lorena & Humberto

We are so sad that there are so many inconsistencies within your review, starting by the fact that you never contacted us and that you did not leave the condo in the date that you mentioned. The only issue that you communicated to our property manager was taken care, which was a small condensation due to you leaving the air-conditioning on with the balcony and windows open (we will not get into the great waste of energy this caused). TV has all the apps (Netflix, Amazon, Disney +, etc) that are easily configurable in any language you wish, as well as the cable TV service. Once again, you never contacted us about you not knowing how to use them. The comment about the mop/bucket location (a first in all our years as hosts) is very confusing for us, since those items are properly located in the kitchen completely out of the view. We as a family used the condo the very next days after your check-out, not finding any of the imperfections/problems that you mention (a small example, the hairdryer was used by all family members without an issue). We are sorry that communication about this supposed issues came through a review and never during your stay, which made it impossible to try to explain simple things (like the language issues in Netflix, Amazon or cable TV) or advice you not to leave windows and balcony open when using the air-conditioning. We trust future guests will find our many positive reviews as a guide on the conditions of the condo, since, as we mentioned, we use it for our own family and have high standards so both our guests and ourselves have a wonderful time at Cancun.

Hi Lisa, Thank you for choosing us for your holidays. We were very happy that you had a nice time at our condo. We absolutely agree regarding the stunning views from the terrace and the convenience of the fully equipped kitchen. Also, Isla Mujeres is our favorite spot in the whole Cancun-Riviera Maya area and having the ferries within a 5-7 minute walk makes it a very easy day trip. I am sorry that your arrival was not as easy and seamless as it has been for the majority of our guests (US, Canadian, English, Italian, French, German and many other nationalities that have been our guests) as, it was a very particular moment as we had a change of the security company of the complex and it was their first day at the complex (that is the reason everyone was new). The issue of having a new company supervising security was just a temporary inconvinience that has been solved after a couple of weeks of them being at the complex. I hope we can have you back with us in the future. Best, Humberto

Dear Chimene, Thank you very much for staying with us and for your review. We love so much the view from the balcony that when you describe it we want to be there, either sipping a hot coffee in the morning or a fine wine at night. As you mentioned, we have taken care so that our visitors have an WiFi connection as well as a vast array of TV channels so they can have the best of times in our condo. We also love the gym by the beach, a great view to stimulate you during your exercise routine. We greatly appreciate your recommendations regarding adding some items to the condo and will be taking some action regarding those ideas. We would love to have you back in our condo, please let us know when you will be coming back to our little piece of paradise. Best, Lorena

Eric, Nos extraña muchísimo tu calificación y comentarios pues estuvimos en constante contacto contigo antes y durante tu estancia y jamás nos mencionaste problema alguno. Nuestro apartamento lo mantenemos vigente constantemente, un ejemplo es la reciente renovación del cuarto de baño de la habitación principal. También, el equipamiento de la cocina es totalmente nuevo. Los reviews que tenemos en esta y otra plataformas son excelentes, y siempre buscamos que nuestros huéspedes tengan la mejor experiencia posible. Ojalá nos hubieras contactado para aclarar los puntos que mencionas y ayudar a que tuvieras una mejor estancia.

Lilia, muchas gracias por escogernos para tus vacaciones. Nos da mucho gusto que la hayan pasado tan bien y que hayas encontrado el apartamento cómodo, bonito y bien equipado como nos comentaste en su momento. Esperamos tenerte de nueva cuenta con nosotros en el futuro próximo. ---------------------------- Lilia, thank you for choosing us for your holidays. We are happy that you had such a good time and that our apartment was comfortable, beautiful and well equipped, as you mentioned to us in your messages. We hope to have you staying with us again in the near future.

Thank you for staying with us Pip. Hope to see you again in the near future.

It is a shame that you wrote so many lies when not a single message or request was sent by you to us or our property manager who was there available 24/7. Luckily, people can read all of our reviews. You have never stayed with us before, you lie about the number of people staying at the condo (we would never have that amount of people at the condo), and with so many other things not even worth mentioning. We hope you do not do these kind of negligent reviews to other people.

Valerie, we are very happy that you had such a good time at our condo. Security, as you mentioned, is very well taken care off. Also, the gardens and pool are great places to enjoy. We hope to have you back with us in the near future.

Thank you Laura. We are very glad that you had such a good time at our condo. Hope to see you back soon!

Thanks Mary, we are happy that you enjoyed your time at our condo. We do our best to have our condo as equipped and up to date as possible so all our guests can have such a nice time as you did. Hope to have you back soon.