Beach Days, Community Pool & Local Favorites Just Steps from this Surf City Condo

Thank you for your review, Cindi. We are so sorry to hear you were disappointed and frustrated with your stay at our home. Please know we have since repaired the master bathroom toilet handle as well as the fridge and freezer. It is never our intention to cause our guests stress during their vacations and we apologize for the inconveniences you experienced. We will absolutely use this as a learning experience and hope to have the opportunity to impress you again soon.

Hi Margie, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.

Thank you for your feedback, Alexander While we are delighted that you loved the proximity of our home to the beach, we’re deeply sorry to hear about the issues you encountered during your stay. We apologize for the cleanliness concerns, the delay in communication, and the noise from the bar across the street. Regrettably, the convenient location does bring some added noise. We regret that the air conditioning and ceiling fan issues were not resolved promptly. We are investigating why these problems were not addressed sooner and reviewing our emergency maintenance support to prevent such delays in the future. Your feedback is important to us, and we are committed to making improvements. We hope you’ll consider staying with us again and giving us a chance to provide a better experience.

We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.