サウスヘブンの新しい家

For more recent come customers, the fence was removed. Now

Thank you for your stay and for sharing your thoughts. We’re glad to hear you enjoyed the layout, amenities, and that the house worked well for your group. Just a few quick clarifications: Mattress comfort is subjective — many guests have even asked where we bought them because they liked them. We understand it’s hard to match everyone’s preferences — some guests prefer firm mattresses, while others like them soft. We chose durable, hotel-grade options to ensure consistent quality and hygiene. Each bed has a full set of clean bedding, and towels are provided in every room. We’re always happy to bring more if needed. As for the thin towels — thank you for pointing it out. We’ll definitely improve the quality going forward. The outdoor cameras are there for safety only. They are located outside the house, never inside. The system records motion only — not sound or voice. This is a common and widely accepted practice in vacation homes to help ensure guest security. Privacy is always fully respected. The apartment above the garage is used by our staff, who help maintain the property and keep outdoor areas clean and ready for guests. It has a private entrance and its own fenced area, fully separated from guest space. As for the house rules — they are clear, reasonable, and meant to help care for the home and ensure a safe, comfortable experience for all guests. While it may seem like there are quite a few, we truly value the safety and comfort of everyone staying at the property. Anywhere you stay that has features like a hot tub or a playground, you can expect basic rules for safety and maintenance. Many of our returning guests come back year after year and fully accept the rules and security measures in place. Thanks again for staying with us. We truly value all feedback and wish you all the best in your future travels.

Hello, I am glad that you enjoyed the house. We wanted your family to enjoy your stay. Although in the email I sent, I didn’t say that you were loud. The problem was that you rented the house for twelve people and many more showed up. The gathering was not a problem but that does not mean that the house code was meant to be shared with those that are not renting the home. I was clear about the parking, but got many complaints from my neighbors that your family has parked in several places on the street and near their homes. I also wanted to make note that the rules are very clear on the website and a house rules book in the home. I am glad that you enjoyed the home but the rules need to be followed.