Glamping Tent in Red River Gorge w/ Heater and Hot Tub

Thank you for taking the time to share your feedback. We're glad our team was able to accommodate your group by upgrading you to our larger tent and assisting with an early check-in. We're sorry that parts of your stay didn't meet your expectations. Firstly, firewood is not an amenity we have included in our listing description. You were given guidance on where to purchase some & we offered you some on our property. Shortly before your arrival, our property experienced a weather-related power outage that affected the hot tubs, and we did our best to provide an alternative while service was restored. We also appreciate you bringing the condition of the coffee maker to our attention. Although it had been cleaned between guests, your feedback helped us discover damage inside the machine that wasn't visible during routine cleaning, and it has since been replaced. Our canvas bell tents are designed to offer a more comfortable camping experience—with furnished accommodations, electricity, heating and air conditioning, a mini fridge, and other amenities—while still being immersed in the natural beauty of the Red River Gorge. Because the property is located in the woods, weather can quickly affect outdoor conditions, particularly after heavy rain, which is what your images show. We appreciate your feedback, as it helps us continue improving the guest experience, and we wish you and your family all the best.