Cozy Austin Getaway - Game Room - Minutes to UT

Hi Caleb, we’re sorry that your stay fell short of expectations. We do want to clarify that we communicated with you on the morning of your check-in regarding the recent water heater replacement and advised that hot water could take approximately 10 minutes to reach the showers. The previous group of guests had confirmed that the hot water was working, aside from the delay in heating up, so we had no indication that one of the showers was no longer producing hot water. Had we been aware of this issue, we certainly would have communicated it sooner. We were first notified of the shower issues on the final night of your stay and promptly contacted maintenance to investigate. While we understand the inconvenience this caused, these concerns were specific to the showers and did not indicate an issue with the property’s other amenities. Regarding the cleaning concerns, we agree that the condition in which the laundry was left was unacceptable and does not reflect our standards. We’ve since made changes to our cleaning team. We sincerely apologize for the inconvenience and appreciate your feedback.