My boyfriend and I arrived late due to flight delays on our first night, it was relatively easy to find from the airport and finding the key fobs were uneventful. We unloaded all of our luggage, 7 days worth and went to the lobby to get to our condo on the 37th floor. We waited for a half hour for the ONLY elevator that is running for all 39 floors. We thought it would improve...it most certainly didn't. We wasted hours of our vacation and were late for 2 reservations because we had to wait for the elevator. We missed the sunset the night my boyfriend, now my fiancé' proposed to me, because we waited 45 minutes for the elevator. The unit was dirty, dust on all the edges of the trim around the whole unit, the sheets were not clean (just straightened up, same with the comforter), 1 of the 2 drinking glasses was broken, the sponge for washing dishes was sour, our shower curtain was filthy (so bad we bought our own and used it and put the dirty one back on when we left), the shower had dirt in the corners (i cleaned for an hour before we felt comfortable there) and worst of all our toilet was broken and ran ALL day and night and made a loud pitch whistling noise. When I asked the owner to come fix it after my fiancé' had tried many times in the night to get it to be quiet before we had to close the door to muffle the sound, he didn't acknowledge my request. 2 days later there was a leak above our unit from another toilet leaking and we were told it was ok. I specifically asked if beach stuff was included at the rental and the owner told me yes. No beach stuff. 2 towels, 1 of which I found waded up in the bottom drawer, not beach towels, very thin small towels, no chairs as he said there would be and no umbrella. The broken elevator, which we found out from residents is not "temporarily out of service" as the owner will tell you AFTER you book the reservation is permanently down until the building will pay a huge amount of money to fix it. The elevator waits are enough to ruin this VRBO and your experience. Homeless people hang out outside the front door with the security guard, that made us feel real safe. On a positive note- we got our steps in, walking up and down 37 flights of stairs 4x because of the broken elevator. The view is spectacular, the bed is comfortable and it's nice size for a couple. Other than that it's TERRIBLE. You can find plenty of better VRBO's in the area in the same price range- Go there!