P27 - プライベートビーチアクセス！忘れられない休暇に必要なものが揃ったプール付き住宅。3ベッドルーム2バス、深水ドック付き。

Thank you so much for the wonderful review! We’re thrilled to hear the private pool was a highlight and that your family was able to enjoy everything from pool time to fishing off the dock. Inch Beach truly is a special little spot, and we’re glad you enjoyed shell collecting there as well. Knowing you have high standards and still felt this was a 5-star stay means a great deal to us. We’d love to welcome you back anytime! Leslie Christensen American Coastal Vacation Rentals

Thank you for your review. We are disappointed to see you mention broken glass in the kitchen cabinet, since we offered to come and immediately deal with the issue and you declined our offer. All dishes and cookware are cleaned prior to guests arrival. Our Rental Agreement clearly states, "check-in and out are at our office". We are happy to accommodate guests arriving by boat, however, guests following check-in procedures must be checked in first, then we can deliver welcome packets and keys to guests who opt to arrive by boat. Note, we did call you at 4p to let you know we could arrange to deliver your keys early but you had made other arrangements. In addition, you requested to leave the keys at the house upon departure rather than return them to the office, as is our policy. However, it should be noted, you did not leave both sets, you neglected to leave one set of keys. Water and AC filter are changed on a regular schedule. These alerts automatically display on appliances. This is a default setting that does not correlate to when we actually change the filters. Both items were checked upon your departure and found to have been recently changed and in clean condition. We have re-secured the dock ladder. A quick call to the office would have resulted in immediate attention during your stay, as we have a maintenance man on standby to address these issues. Waiting until you depart and leaving maintenance items in a review makes it difficult to correct the situation immediately. To be clear, there is not a "chiller" on the pool, only a heater. So it is not possible you would have seen a chiller advertised. All of Key Colony has really deep water and can easily accommodate a 35+ foot boat to any Key Colony Canal. We were quite surprised by your 3 star review. When we spoke on the Friday prior to your departure, to see how your stay was, you did not mention any of the above items. If you take a look at our past reviews, we do not have anything under 5 stars and all guests have found the home spotless upon arrival.

We are very happy you enjoyed your stay and we appreciate the positive feedback for the property. We will pass this information onto the owner. To clarify, we do allow guests who are departing early to leave their keys in our designated dropbox and we retrieve them when we arrive and open the office at 9am. But please note, our key tags use a code to identify the property. No address is ever listed on the key tags. In the invent keys are lost or misplaced the property would never be able to be accessed. Thank you again for staying with us